HealthCare.gov: Here's the log from my CHAT session that you ca...
GetHuman用户~tcgarner来自novembre 18, 2017的HealthCare.gov条客户评论
~tcgarner案的背景
GetHuman:~tcgarner-您能告诉我们其他HealthCare.gov个客户何时提起诉讼吗?
~tcgarner:Sure。在novembre 16上是evening。
GetHuman:您是否接触到HealthCare.gov,如果可以,怎么做?
GetHuman:这些常见的HealthCare.gov客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~tcgarner 常见 HealthCare.gov 问题的列表)
~tcgarner:“ Cancel coverage”是我尝试使用to call的原因。
~tcgarner对HealthCare.gov客户服务的评价
GetHuman:那么,您如何总结GetHuman的HealthCare.gov客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~tcgarner:Here's the log from my CHAT session that you can clck into on the HEALTHCARE.GOV*MARKETPLACE site*-----------------------------------------****:**:** am*: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. ****:**:** am*: Please be patient while we're helping other people. ****:**:** am*: Welcome! You're now connected to Health Insurance Marketplace Live Chat.**Thanks for contacting us. My name is Brian. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information. ****:**:** am*: Brian *How may I help you ? ****:**:** am*: garner *I fill in my username & password and it returns the same login screen with the entries I made removed and no errors, I've done it repeatedly, weeks ago it was working. Over the past * days it has done this over and over again, always the same behavior ****:**:** am*: Brian *We apologize fo
GetHuman:让我们量化一下您与HealthCare.gov联系的经验。在1到5的范围内,如何轻松解决HealthCare.gov问题?
~tcgarner:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~tcgarner:在沟通方面,我会给他们五分之三的two。
GetHuman:HealthCare.gov快速有效地解决问题的能力又如何呢?
~tcgarner:为此,我要说出五分之二的one。
GetHuman:最后-对其他HealthCare.gov客户有何建议?
~tcgarner:在一天中的早些时候或深夜给他们打电话。不要忘记HealthCare.gov可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~tcgarner在novembre 16, 2017发生的HealthCare.gov客户服务问题中得到了一些有用的反馈和措辞。