HP: While I applaud GetHuman.com for providing this...
GetHuman用户~J来自November 23., 2017的HP条客户评论
~J案的背景
GetHuman：~J-您能告诉我们其他HP个客户何时提起诉讼吗？
~J：Yes。在November 14.上是evening。
GetHuman：您是否接触到HP，如果可以，怎么做？
~J：我使用了我在GetHuman HP客户电话号码页面上找到的800-752-0900号码：HP客户服务电话号码 GetHuman：这些常见的HP客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~J 常见 HP 问题的列表）
~J：“ Repairs”是我尝试使用to call的原因。
~J对HP客户服务的评价
GetHuman：那么，您如何总结GetHuman的HP客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~J：While I applaud GetHuman.com for providing this number and therefore an expedient method of speaking to an agent, sadly hp falls very short with its customer service. **My agent barely spoke english, he had a very thick middle eastern accent and it was difficult to understand him and he made me repeat myself several times. **Furthermore, I actually work in tech support, and the agent with whom I spoke did not seem to know much about the product. Every time I asked a troubleshooting question, I was put on hold while he "retrieved" the answer (mostly the wrong answer) from what I assume is some CST manual. His terminology was unprofessional, his experience was nonexistent, and he was unable to tell me anything I didn't already know. **I have to give hp customer service a stark thumbs down. Employ agents who know tech support!
GetHuman：让我们量化一下您与HP联系的经验。在1到5的范围内，如何轻松解决HP问题？
~J：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~J：在沟通方面，我会给他们五分之三的three。
GetHuman：HP快速有效地解决问题的能力又如何呢？
~J：为此，我要说出五分之二的four。
GetHuman：最后-对其他HP客户有何建议？
~J：在一天中的早些时候或深夜给他们打电话。不要忘记HP可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~J在November 14., 2017发生的HP客户服务问题中得到了一些有用的反馈和措辞。