Groupon: I spoke with Lauren Z, a customer service super...

GetHuman用户~Moonlight3_5来自नवंबर २६, २०१७的Groupon条客户评论

~Moonlight3_5案的背景

GetHuman:~Moonlight3_5-您能告诉我们其他Groupon个客户何时提起诉讼吗?
~Moonlight3_5:Sure。在नवंबर २३上是morning。
GetHuman:您是否接触到Groupon,如果可以,怎么做?
~Moonlight3_5:我使用在GetHuman Groupon客户服务联系信息页面上找到的help page:联系Groupon客户服务
GetHuman:这些常见的Groupon客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Moonlight3_5 常见 Groupon 问题的列表)
~Moonlight3_5:“ Refund My Order”是我尝试使用to contact的原因。

~Moonlight3_5对Groupon客户服务的评价

GetHuman:那么,您如何总结GetHuman的Groupon客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Moonlight3_5:I spoke with Lauren Z, a customer service supervisor. She did Not help me with my issue. She was very condisending and rude when helping me out. I thought by speaking to a supervisor she would but that was not the case. The gentlemen before tried his best and was much better then his actual supervisor. I purchased a grpupon, the fine print said that the promotional value expires but not the paid value. The merchant I was hoping to use it at has since closed down. I wanted a refund. She would not refund me the money and only put it in as a credit. I do not use groupon often and did not want this. She also stated I only had *** days to use the credited amount. This does not make sense to me because I should not have an expiration on my money since they would not refund my debit card. Poor customer service and I am extremely disappointed in groupon!!!
GetHuman:让我们量化一下您与Groupon联系的经验。在1到5的范围内,如何轻松解决Groupon问题?
~Moonlight3_5:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Moonlight3_5:在沟通方面,我会给他们五分之三的three。
GetHuman:Groupon快速有效地解决问题的能力又如何呢?
~Moonlight3_5:为此,我要说出五分之二的four。
GetHuman:最后-对其他Groupon客户有何建议?
~Moonlight3_5:尽早或晚些时候与他们打交道。不要忘记Groupon可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Moonlight3_5在नवंबर २३, २०१७发生的Groupon客户服务问题中得到了一些有用的反馈和措辞。

Groupon

2.83 of 5 stars | 1029条评论

~Moonlight3_5的Groupon评论

寻求帮助的困难
4 5星
沟通质量
3 5星
及时和专业
4 5星
整体客户服务评分
4 5星

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