Issue with Ford
GetHuman用户GetHuman-mwtran来自Disember 4, 2017的Ford条客户评论
GetHuman-mwtran案的背景
GetHuman：GetHuman-mwtran-您能告诉我们其他Ford个客户何时提起诉讼吗？
GetHuman-mwtran：Yup。在Disember 1上是afternoon。
GetHuman：您是否接触到Ford，如果可以，怎么做？
GetHuman-mwtran：我使用了我在GetHuman Ford客户电话号码页面上找到的888-781-7319号码：Ford客户服务电话号码 GetHuman：这些常见的Ford客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-mwtran 常见 Ford 问题的列表）
GetHuman-mwtran：“ Repairs”是我尝试使用to call的原因。
GetHuman-mwtran对Ford客户服务的评价
GetHuman：那么，您如何总结GetHuman的Ford客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-mwtran：Issue with Ford
GetHuman：您能从12/01/17发生的事情中告诉我们其他人吗？
GetHuman-mwtran：I had a mechanical issue while on vacation passing through Idaho. Took it to a Ford dealer for repairs. They said they made the repair to a part failure which evidently is a very common problem with this engine. Less than *** miles later, the repair they made failed. I had to make two other stops trying to get it repaired correctly. Including another Ford dealer who informed me they were not equipped to make the repair necessary. Once I found a shop able to look at it, I was informed the repair done by ford in Idaho had indeed failed and may, in fact, done other damage to the engine as the result. However, an analysis has not been performed to determine such. I have contacted the Idaho dealership service manager on numerous occasions to get them to authorize another ford dealer to diagnose and make the necessary repairs correctly. They only tell me there is nothing they can do and to my dismay said their work is not guaranteed! They now refuse to answer my calls even when I asked to speak with the general manager. The GM has not returned a single call of mine. This has been going on now since their initial work on July **th!*Since I am unable to drive the vehicle, I have been stranded as a direct result of their incompetent work and complete unwillingness to get this problem resolved. They not only refuse to authorize the vehicle to be repaired correctly but they now refuse to provide any customer service. Probably since I'm on vacation And now more than **** miles away from their location.*I ask that first, ford authorize me to take it to a facility capable of making the necessary repair(s) correctly, and that I be reimbursed for what I was charged by this incompetent ford dealership and other out of pocket expenses since leaving the Idaho dealer in an attempt to correct their failed repair. Obviously, if done right, the repair they performed should have lasted for several thousand miles* not less than *** as was the case.*I am very frustrated by fords complete incompency in correcting their error and refusal to make any effort to correct this issue. I hope that you can promptly correct this issue so proper repairs can be made and allow me to continue on the road. I'm still nearly a **** miles from home.**Thank you
GetHuman：让我们量化一下您与Ford联系的经验。在1到5的范围内，如何轻松解决Ford问题？
GetHuman-mwtran：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-mwtran：在沟通方面，我会给他们五分之三的four。
GetHuman：Ford快速有效地解决问题的能力又如何呢？
GetHuman-mwtran：为此，我要说出五分之二的one。
GetHuman：最后-对其他Ford客户有何建议？
GetHuman-mwtran：在一天中的早些时候或深夜给他们打电话。不要忘记Ford可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-mwtran在Disember 1, 2017发生的Ford客户服务问题中得到了一些有用的反馈和措辞。