CareFirst: This is THE WORST customer service I have seen...
GetHuman用户~Anonymous来自октябрь 31-го, 2017的CareFirst条客户评论
~Anonymous案的背景
GetHuman：~Anonymous-您能告诉我们其他CareFirst个客户何时提起诉讼吗？
~Anonymous：Yup。在октябрь 21-го上是late at night。
GetHuman：您是否接触到CareFirst，如果可以，怎么做？
GetHuman：这些常见的CareFirst客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Anonymous 常见 CareFirst 问题的列表）
~Anonymous：“ Update account information”是我尝试使用to call的原因。
~Anonymous对CareFirst客户服务的评价
GetHuman：那么，您如何总结GetHuman的CareFirst客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Anonymous：This is THE WORST customer service I have seen. The website will not let me register my online account and you cannot send an email to member services without an online account. So I had to call. After wasting my lunch break on hold, a person (so I thought) finally answers. "Hello this is Joanne. Please tell me your name so I can assist you." I say my name. "Hello this is Joanne. Please tell me your name so I can assist you." I say my name again. "Hello this is Joanne. Please tell me your name so I can assist you." I shout my name, getting irritated. "Hello this is Joanne. Please tell me your name so I can assist you. Hello? I is anyone there?" I shout YES! MY NAME IS... Nothing. This went on for longer than I'd like to admit. SO here I am, fuming, and still no online account. But they know I don't have a choice..this is my employer's insurance provider, so what does it really matter if they have good customer service?
GetHuman：让我们量化一下您与CareFirst联系的经验。在1到5的范围内，如何轻松解决CareFirst问题？
~Anonymous：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Anonymous：在沟通方面，我会给他们五分之三的three。
GetHuman：CareFirst快速有效地解决问题的能力又如何呢？
~Anonymous：为此，我要说出五分之二的two。
GetHuman：最后-对其他CareFirst客户有何建议？
~Anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记CareFirst可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Anonymous在октябрь 21-го, 2017发生的CareFirst客户服务问题中得到了一些有用的反馈和措辞。