Adobe Systems: tech support complaint
GetHuman用户GetHuman-tom17来自Disember 1, 2017的Adobe Systems条客户评论
GetHuman-tom17案的背景
GetHuman：GetHuman-tom17-您能告诉我们其他Adobe Systems个客户何时提起诉讼吗？
GetHuman-tom17：Sure。在November 29上是morning。
GetHuman：您是否接触到Adobe Systems，如果可以，怎么做？
GetHuman：这些常见的Adobe Systems客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-tom17 常见 Adobe Systems 问题的列表）
GetHuman-tom17：“ Technical support”是我尝试使用to call的原因。
GetHuman-tom17对Adobe Systems客户服务的评价
GetHuman：那么，您如何总结GetHuman的Adobe Systems客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-tom17：tech support complaint
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-tom17：Your technical support is A JOKE. I can't believe I'm paying $*** a year for such lousy service.**Adobe Acrobat doesn't recognize my scanner. I have been bounced like a pinball between various people who have told me the same thing: "I'm confident that I will fix your problem today!" Then, after as much as two hours working on the problem, I suddenly get disconnected mid-call and they never, ever call me back. **When I DO call back, I am told that I can't speak to the person who was working on my problem so I am forced to repeat everything I just explained to a new person who says, "I'm confident that I will fix your problem today!" And the process repeats.**I asked to speak to a supervisor multiple times. In each case, I was told that a supervisor would call me back "in **-** hours." NO ONE HAS EVER CALLED ME BACK. I called Adobe Corporate Headquarters to complain and was told there was no one I could talk to. I was directed back to the same technical support department that has shown how little they care.**This shouldn't be such a complicated problem.**Let this be a warning for anyone considering purchasing Adobe Creative Cloud. LOUSY TECH SUPPORT IN A FOREIGN COUNTRY.. NO ONE TO ADDRESS ISSUES...NO ONE CARES.**I am canceling this service TODAY.
GetHuman：让我们量化一下您与Adobe Systems联系的经验。在1到5的范围内，如何轻松解决Adobe Systems问题？
GetHuman-tom17：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-tom17：在沟通方面，我会给他们五分之三的one。
GetHuman：Adobe Systems快速有效地解决问题的能力又如何呢？
GetHuman-tom17：为此，我要说出五分之二的one。
GetHuman：最后-对其他Adobe Systems客户有何建议？
GetHuman-tom17：在一天中的早些时候或深夜给他们打电话。不要忘记Adobe Systems可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-tom17在November 29, 2017发生的Adobe Systems客户服务问题中得到了一些有用的反馈和措辞。