Adobe Systems: tech support complaint

GetHuman用户GetHuman-tom17来自Dezember 1., 2017的Adobe Systems条客户评论

GetHuman-tom17案的背景

GetHuman:GetHuman-tom17-您能告诉我们其他Adobe Systems个客户何时提起诉讼吗?
GetHuman-tom17:Sure。在November 29.上是morning。
GetHuman:您是否接触到Adobe Systems,如果可以,怎么做?
GetHuman-tom17:我使用了我在GetHuman Adobe Systems客户电话号码页面上找到的800-833-6687号码:Adobe Systems客户服务电话号码
GetHuman:这些常见的Adobe Systems客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-tom17 常见 Adobe Systems 问题的列表)
GetHuman-tom17:“ Technical support”是我尝试使用to call的原因。

GetHuman-tom17对Adobe Systems客户服务的评价

GetHuman:那么,您如何总结GetHuman的Adobe Systems客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-tom17:tech support complaint
GetHuman:您能从11/29/17发生的事情中告诉我们其他人吗?
GetHuman-tom17:Your technical support is A JOKE. I can't believe I'm paying $*** a year for such lousy service.**Adobe Acrobat doesn't recognize my scanner. I have been bounced like a pinball between various people who have told me the same thing: "I'm confident that I will fix your problem today!" Then, after as much as two hours working on the problem, I suddenly get disconnected mid-call and they never, ever call me back. **When I DO call back, I am told that I can't speak to the person who was working on my problem so I am forced to repeat everything I just explained to a new person who says, "I'm confident that I will fix your problem today!" And the process repeats.**I asked to speak to a supervisor multiple times. In each case, I was told that a supervisor would call me back "in **-** hours." NO ONE HAS EVER CALLED ME BACK. I called Adobe Corporate Headquarters to complain and was told there was no one I could talk to. I was directed back to the same technical support department that has shown how little they care.**This shouldn't be such a complicated problem.**Let this be a warning for anyone considering purchasing Adobe Creative Cloud. LOUSY TECH SUPPORT IN A FOREIGN COUNTRY.. NO ONE TO ADDRESS ISSUES...NO ONE CARES.**I am canceling this service TODAY.
GetHuman:让我们量化一下您与Adobe Systems联系的经验。在1到5的范围内,如何轻松解决Adobe Systems问题?
GetHuman-tom17:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-tom17:在沟通方面,我会给他们五分之三的one。
GetHuman:Adobe Systems快速有效地解决问题的能力又如何呢?
GetHuman-tom17:为此,我要说出五分之二的one。
GetHuman:最后-对其他Adobe Systems客户有何建议?
GetHuman-tom17:在一天中的早些时候或深夜给他们打电话。不要忘记Adobe Systems可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-tom17在November 29., 2017发生的Adobe Systems客户服务问题中得到了一些有用的反馈和措辞。

Adobe Systems

2.20 of 5 stars | 183条评论

GetHuman-tom17的Adobe Systems评论

寻求帮助的困难
3 5星
沟通质量
1 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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