Virgin Mobile: Don't do business here! Ten years ago, when I...
GetHuman用户~Molly's Mom来自November 17th, 2017的Virgin Mobile条客户评论
~Molly's Mom案的背景
GetHuman：~Molly's Mom-您能告诉我们其他Virgin Mobile个客户何时提起诉讼吗？
~Molly's Mom：Yes I can。在November 16th上是middle of the night。
GetHuman：您是否接触到Virgin Mobile，如果可以，怎么做？
GetHuman：这些常见的Virgin Mobile客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Molly's Mom 常见 Virgin Mobile 问题的列表）
~Molly's Mom：“ Device Support”是我尝试使用to call的原因。
~Molly's Mom对Virgin Mobile客户服务的评价
GetHuman：那么，您如何总结GetHuman的Virgin Mobile客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Molly's Mom：Don't do business here! Ten years ago, when I got an account, customer service was good. Now it is one lie after another, call passed from department to department, incompetent people or poorly trained people. No phone for a month and VM has my money. Six hours on the phone w* VM so far. Won't refund for a returned phone, won't send one which works, bait and switch tactics. Was $.***minute and $** minimum per quarter* now $.***minute and $** minimum per quarter. Only thing which got their attention so far: I said I would sue and I mean to do so. Given all of the complaints all over the Internet, anyone who gets a mobile phone from VM now is trying to get ripped off. I think keeping customer money is how Branson keeps his planes in the air.
GetHuman：让我们量化一下您与Virgin Mobile联系的经验。在1到5的范围内，如何轻松解决Virgin Mobile问题？
~Molly's Mom：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Molly's Mom：在沟通方面，我会给他们五分之三的five。
GetHuman：Virgin Mobile快速有效地解决问题的能力又如何呢？
~Molly's Mom：为此，我要说出五分之二的three。
GetHuman：最后-对其他Virgin Mobile客户有何建议？
~Molly's Mom：在一天中的早些时候或深夜给他们打电话。不要忘记Virgin Mobile可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Molly's Mom在November 16th, 2017发生的Virgin Mobile客户服务问题中得到了一些有用的反馈和措辞。