Verizon Wireless: Very disappointed with service at local Verizon...
GetHuman用户GetHuman-pleonard来自ديسمبر ٣، ٢٠١٧的Verizon Wireless条客户评论
GetHuman-pleonard案的背景
GetHuman：GetHuman-pleonard-您能告诉我们其他Verizon Wireless个客户何时提起诉讼吗？
GetHuman-pleonard：Yeah。在نوفمبر ٢٧上是late at night。
GetHuman：您是否接触到Verizon Wireless，如果可以，怎么做？
GetHuman：这些常见的Verizon Wireless客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-pleonard 常见 Verizon Wireless 问题的列表）
GetHuman-pleonard：“ Technical support”是我尝试使用to call的原因。
GetHuman-pleonard对Verizon Wireless客户服务的评价
GetHuman：那么，您如何总结GetHuman的Verizon Wireless客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-pleonard：Very disappointed with service at local Verizon Store! I
GetHuman：您能从١١/٢٧/١٧发生的事情中告诉我们其他人吗？
GetHuman-pleonard：I have been a customer for ** months. My contract ends on * ** **** Friday night I accidently dropped my phone and cracked the screen Saturday morning the screen started turning black . I went down to Verizon Team Wireless in Iron River Michigan to inquire if I could up grade early. There was a new young girl who was polite who said I will pull everything up but will have to ask my manager the only other person working Mind you I waited ** minutes just to have a turn and there were several behind me as well. As she was still dealing with the other person she glanced at the screen and said you can file an insurance claim and get a different phone and then upgrade in July. I said Why would I want to spend $***.* for insurance claim then get a new phone. Cant I just get a new phone and what is the difference in price ow or in ** days when contract ends. ( MIND you I purchased outright * Samsung S * when I got the phones. ) SHE snapped and said Do you know how much a phone like that is? That really angered me! Well I guess I would since I purchased * previously..... I as so md I left several others were disgusted with service and wait time as well. I have never been so disappointed in a business in my life. Having been a good customer for almost * years spending a over $***.** month in services plus buying the phones and accessories ....I would consider myself a good customer I would think you would want to assist! I m without my phone and very unhappy about that. I am seriously considering switching back to my previous carrier which I had for over ** years!!! My question is this this how you at Verizon train your employees? I work for the US Postal Service as Postmaster a phone is a necessity for me. I went and purchased a cheep trac phone just so would have a phone in case of an emergency as I travel . NEVER so disappointed!!!!!
GetHuman：让我们量化一下您与Verizon Wireless联系的经验。在1到5的范围内，如何轻松解决Verizon Wireless问题？
GetHuman-pleonard：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-pleonard：在沟通方面，我会给他们五分之三的five。
GetHuman：Verizon Wireless快速有效地解决问题的能力又如何呢？
GetHuman-pleonard：为此，我要说出五分之二的four。
GetHuman：最后-对其他Verizon Wireless客户有何建议？
GetHuman-pleonard：在一天中的早些时候或深夜给他们打电话。不要忘记Verizon Wireless可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-pleonard在نوفمبر ٢٧، ٢٠١٧发生的Verizon Wireless客户服务问题中得到了一些有用的反馈和措辞。