United Healthcare: I called for two weeks to get a mental health a...
GetHuman用户~norma来自November 2nd, 2017的United Healthcare条客户评论
~norma案的背景
GetHuman：~norma-您能告诉我们其他United Healthcare个客户何时提起诉讼吗？
~norma：Sure。在October 30th上是afternoon。
GetHuman：您是否接触到United Healthcare，如果可以，怎么做？
GetHuman：这些常见的United Healthcare客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~norma 常见 United Healthcare 问题的列表）
~norma：“ Coverage Question”是我尝试使用to call的原因。
~norma对United Healthcare客户服务的评价
GetHuman：那么，您如何总结GetHuman的United Healthcare客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~norma：I called for two weeks to get a mental health authorization and they couldn't find my member ID or group number, because I had united in **** and that was the information in the system. When actually my employer register my new information a month before. Then when I finally requested the authorization for mental health services. the person who answer has such a horrible attitude and rudeness that have the nerve to ask me in a bad tone if I was planning to commit suicide. Imagine if I was. She don't have no skills or compassion to be in that position of answering mental health patiens calls. Horrible service
GetHuman：让我们量化一下您与United Healthcare联系的经验。在1到5的范围内，如何轻松解决United Healthcare问题？
~norma：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~norma：在沟通方面，我会给他们五分之三的two。
GetHuman：United Healthcare快速有效地解决问题的能力又如何呢？
~norma：为此，我要说出五分之二的five。
GetHuman：最后-对其他United Healthcare客户有何建议？
~norma：在一天中的早些时候或深夜给他们打电话。不要忘记United Healthcare可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~norma在October 30th, 2017发生的United Healthcare客户服务问题中得到了一些有用的反馈和措辞。