United Airlines: Delayed flight
GetHuman用户GetHuman-thaonguy来自December 1st, 2017的United Airlines条客户评论
GetHuman-thaonguy案的背景
GetHuman：GetHuman-thaonguy-您能告诉我们其他United Airlines个客户何时提起诉讼吗？
GetHuman-thaonguy：Yes I can。在November 29th上是morning。
GetHuman：您是否接触到United Airlines，如果可以，怎么做？
GetHuman：这些常见的United Airlines客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-thaonguy 常见 United Airlines 问题的列表）
GetHuman-thaonguy：“ Baggage Problem”是我尝试使用to call的原因。
GetHuman-thaonguy对United Airlines客户服务的评价
GetHuman：那么，您如何总结GetHuman的United Airlines客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-thaonguy：Delayed flight
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-thaonguy：My name is Nguyen Doan. I took a flight from Houston-Chicago-Narita-Vietnam on Dec. **,****. The flight took off at *:** as I remembered. However, due to technical problem and weather, we couldnt fly straight to Chicago as planned, the flight had to stop at Atlanta. Then *-*hr later, we took another flight to Chicago and of course we missed the flight from chicago to Narita-Japan. As I talked to one of the lady at the customer service about the situation, she told us that it wasnt their fault and she would not do anything for us, she would not give us hotel or any coupons for this situation. She could only look for another flight for us And we said okay, we just wanted to get another flight and go back to Vietnam on time, that was enough. After a few minutes searching on the system and making phone calls. She looked at me and said " why dont you call your agent or anywhere that you book the ticket and tell them to look for another flight for you, dont you see im trying to help? Do something, dong just sit there, it's time I have to go home" *I was in shock, i couldnt believe United airline hired a person like that to do customer service. I told her " oh my God if you can help then at least get somebody to help us, it wasnt our fault". She said " well somebody will help you but you have to do something too" *I was so mad, what kind of customer service was that!!!! It wasnt our fault, we paid more than * thousands for * person and that was what we got!???we had to wait hours and hours and we missed the flight and being treat like trash!??? *However, another lady helped us and she even gave us a room to stay and we got on another flight in the next morning. Thanks to her. *There was an announcement from the pilot about logging into unitedairline.com*appreciation and put on the flight * for something. I did but it kept saying invalid number so i wasnt sure what happened. Other people on the same flight with me could log in and get $*** back or some other amount of discount. I couldnt make any phone call when I was in Vietnam, the internet wasnt working well as well so I couldn't contact you guys until now. *The flight was on Sunday Dec. **,**** from Houston to Chicago but it stopped at Atlanta. *Please check and let me know if There was anything or information I could do to log into unitedairline.com*appreciation *Thank you*Nguyen
GetHuman：让我们量化一下您与United Airlines联系的经验。在1到5的范围内，如何轻松解决United Airlines问题？
GetHuman-thaonguy：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-thaonguy：在沟通方面，我会给他们五分之三的three。
GetHuman：United Airlines快速有效地解决问题的能力又如何呢？
GetHuman-thaonguy：为此，我要说出五分之二的five。
GetHuman：最后-对其他United Airlines客户有何建议？
GetHuman-thaonguy：在一天中的早些时候或深夜给他们打电话。不要忘记United Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-thaonguy在November 29th, 2017发生的United Airlines客户服务问题中得到了一些有用的反馈和措辞。