US Airways: The first time i called with out your advice...
A US Airways customer review by GetHuman user ~tired of waiting from October 28th, 2017
Background on ~tired of waiting's case
GetHuman: ~tired of waiting - can you tell our other US Airways customers when your case took place?
~tired of waiting: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~tired of waiting a list of common US Airways problems)
~tired of waiting: "Cancel flight" was why I was trying to call.
~tired of waiting's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tired of waiting: The first time i called with out your advice. waited ** minutes then was transferred and was told the wait would be *** minutes more. I hung up . remembered your website and tried the ** and * * * * one minute later i was talking to a rep. made my day
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~tired of waiting: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tired of waiting: I'd give them a one out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~tired of waiting: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~tired of waiting: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tired of waiting taken from his US Airways customer service problem that occurred on October 26th, 2017.