TurboTax: Big suggestion. I went through the computer in...

GetHuman用户~Tim来自November 27th, 2017的TurboTax条客户评论

Background on ~Tim's case

GetHuman: ~Tim - can you tell our other TurboTax customers when your case took place?
~Tim: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to TurboTax, and if so, how?
~Tim: I used the 888-777-3066 number I found for on the GetHuman TurboTax customer phone number page I was on: TurboTax Customer Service Phone Number
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim a list of common TurboTax problems)
~Tim: "Ask For Tax Help" was why I was trying to call.

~Tim's review of TurboTax customer service

GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim: Big suggestion. I went through the computer intro and explained what I needed. Then when they asked for a call back number I just kept repeating "representative" each time they asked for a call back number. After *-* requests for my phone number they put me right through to a live friendly person.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Tim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Tim: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Tim: 在一天中的早些时候或深夜给他们打电话。不要忘记TurboTax可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Tim taken from his TurboTax customer service problem that occurred on November 17th, 2017.

TurboTax

2.69 of 5 stars | 472 reviews

~Tim's TurboTax Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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