Tumi: Customer service was great. I called to talk to...

GetHuman用户~TerryR来自novembre 19, 2017的Tumi条客户评论

~TerryR案的背景

GetHuman:~TerryR-您能告诉我们其他Tumi个客户何时提起诉讼吗?
~TerryR:Yeah。在novembre 11上是afternoon。
GetHuman:您是否接触到Tumi,如果可以,怎么做?
~TerryR:我使用了我在GetHuman Tumi客户电话号码页面上找到的800-299-8864号码:Tumi客户服务电话号码
GetHuman:这些常见的Tumi客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~TerryR 常见 Tumi 问题的列表)
~TerryR:“ Cancel order”是我尝试使用to call的原因。

~TerryR对Tumi客户服务的评价

GetHuman:那么,您如何总结GetHuman的Tumi客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~TerryR:Customer service was great. I called to talk to a Tumi representative about what had happened at one of their stores. I called to complain about the sales person at the Northpark Tumi Store in Dallas, Texas. My daughter had come in last week to purchase an ADDITIONAL gift for my husband. They were out of the travel kits, the salesman told her to come back next week, that he would have four coming in. She came in yesterday and he just looked at her and told her that they had already sold them. He did not even care that she had driven an hour to get there. So I have tried to call and I am being told I have to speak with the store manager, which is probably the same guy.... go figure.**Needless to say we order the item online and it will be here tomorrow.
GetHuman:让我们量化一下您与Tumi联系的经验。在1到5的范围内,如何轻松解决Tumi问题?
~TerryR:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~TerryR:在沟通方面,我会给他们五分之三的three。
GetHuman:Tumi快速有效地解决问题的能力又如何呢?
~TerryR:为此,我要说出五分之二的two。
GetHuman:最后-对其他Tumi客户有何建议?
~TerryR:在一天中的早些时候或深夜给他们打电话。不要忘记Tumi可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~TerryR在novembre 11, 2017发生的Tumi客户服务问题中得到了一些有用的反馈和措辞。

Tumi

3.40 of 5 stars | 2条评论

~TerryR的Tumi评论

寻求帮助的困难
4 5星
沟通质量
3 5星
及时和专业
2 5星
整体客户服务评分
3 5星

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