T-Mobile: salesman lied

GetHuman用户GetHuman-brmills来自декабрь 7-го, 2017的T-Mobile条客户评论

GetHuman-brmills案的背景

GetHuman:GetHuman-brmills-您能告诉我们其他T-Mobile个客户何时提起诉讼吗?
GetHuman-brmills:Sure。在ноябрь 30-го上是middle of the night。
GetHuman:您是否接触到T-Mobile,如果可以,怎么做?
GetHuman-brmills:我使用了我在GetHuman T-Mobile客户电话号码页面上找到的800-937-8997号码:T-Mobile客户服务电话号码
GetHuman:这些常见的T-Mobile客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-brmills 常见 T-Mobile 问题的列表)
GetHuman-brmills:“ Refund”是我尝试使用to call的原因。

GetHuman-brmills对T-Mobile客户服务的评价

GetHuman:那么,您如何总结GetHuman的T-Mobile客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-brmills:salesman lied
GetHuman:您能从11/30/17发生的事情中告诉我们其他人吗?
GetHuman-brmills:When I placed my order, it was under the ** day full refund if returned offer with no costs of any kind. The voice and data signal were really bad, so I called before the ** days were up to return. Instead of authorizing my return, they kept me on the phone wanting to try this and that. Finally, I talked to someone in that was supposed to offer resolutions. I told her I had to return now so I wouldn't be stuck with the order and she said she would extend the offer of returns with no fees of any kind indefinitely if I was willing to allow them a change to resolve the signal issues. I finally consented. Several days later, someone called me back and suggested getting different phones and a booster. After we had tried everything they suggested, they said I could send everything back. I had the original box and return label, but was told if I used that one, the return would not be processed correctly, so I had to wait until they sent me a new one. After a week or so, I received it and sent the package off. I started receiving notices that I was late and each time, I would call in and they would tell me they would have to do an investigation because they showed the package was one pound, and couldn't have contained all * items I returned. UPS told me the label was generated by T-Mobile, so T-Mobile put the *.* lb. on the label, not UPS. T-Mobile insists that UPS made the mistake. Bottom line is I returned all * items in the same box. **Then last week, I began getting calls from a company that would hang up on me every time I answered. One day, they called me ** times while I was at work but would hang up on me. I called the number back after work and was told it was Convergent, or something like that. They said I owed over $*** to T-Mobile. I told them it was incorrect, but they said it was right. They told me they had reported me to the credit bureaus and I pulled my report and found they had reported me. **I called T-Mobile back again and talked to a supervisor and was told I was being charged for service for $**** and they refused to adjust it. They also said Convergent had not been sent my information, so they couldn't have called me. She said she was putting a hold on collections but that I still had to pay because the bill was correct.**I am attempting to contact a corporate officer to alert them how T-Mobile employees are treating me and to see if they are un upstanding company or not.
GetHuman:让我们量化一下您与T-Mobile联系的经验。在1到5的范围内,如何轻松解决T-Mobile问题?
GetHuman-brmills:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-brmills:在沟通方面,我会给他们五分之三的four。
GetHuman:T-Mobile快速有效地解决问题的能力又如何呢?
GetHuman-brmills:为此,我要说出五分之二的three。
GetHuman:最后-对其他T-Mobile客户有何建议?
GetHuman-brmills:在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-brmills在ноябрь 30-го, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。

T-Mobile

2.67 of 5 stars | 566条评论

GetHuman-brmills的T-Mobile评论

寻求帮助的困难
3 5星
沟通质量
4 5星
及时和专业
3 5星
整体客户服务评分
3 5星

GetHuman收集和分发T-Mobile之类的公司的评论,操作指南,技巧,黑客和秘密联系信息,这些信息来自像您这样的客户,以帮助我们所有人更好,更快,更轻松地获得客户服务。 GetHuman不以任何方式与T-Mobile关联。

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