T-Mobile: salesman lied
GetHuman用户GetHuman-brmills来自December 7th, 2017的T-Mobile条客户评论
GetHuman-brmills案的背景
GetHuman：GetHuman-brmills-您能告诉我们其他T-Mobile个客户何时提起诉讼吗？
GetHuman-brmills：Sure。在November 30th上是middle of the night。
GetHuman：您是否接触到T-Mobile，如果可以，怎么做？
GetHuman-brmills：我使用了我在GetHuman T-Mobile客户电话号码页面上找到的800-937-8997号码：T-Mobile客户服务电话号码 GetHuman：这些常见的T-Mobile客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-brmills 常见 T-Mobile 问题的列表）
GetHuman-brmills：“ Refund”是我尝试使用to call的原因。
GetHuman-brmills对T-Mobile客户服务的评价
GetHuman：那么，您如何总结GetHuman的T-Mobile客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-brmills：salesman lied
GetHuman：您能从11/30/17发生的事情中告诉我们其他人吗？
GetHuman-brmills：When I placed my order, it was under the ** day full refund if returned offer with no costs of any kind. The voice and data signal were really bad, so I called before the ** days were up to return. Instead of authorizing my return, they kept me on the phone wanting to try this and that. Finally, I talked to someone in that was supposed to offer resolutions. I told her I had to return now so I wouldn't be stuck with the order and she said she would extend the offer of returns with no fees of any kind indefinitely if I was willing to allow them a change to resolve the signal issues. I finally consented. Several days later, someone called me back and suggested getting different phones and a booster. After we had tried everything they suggested, they said I could send everything back. I had the original box and return label, but was told if I used that one, the return would not be processed correctly, so I had to wait until they sent me a new one. After a week or so, I received it and sent the package off. I started receiving notices that I was late and each time, I would call in and they would tell me they would have to do an investigation because they showed the package was one pound, and couldn't have contained all * items I returned. UPS told me the label was generated by T-Mobile, so T-Mobile put the *.* lb. on the label, not UPS. T-Mobile insists that UPS made the mistake. Bottom line is I returned all * items in the same box. **Then last week, I began getting calls from a company that would hang up on me every time I answered. One day, they called me ** times while I was at work but would hang up on me. I called the number back after work and was told it was Convergent, or something like that. They said I owed over $*** to T-Mobile. I told them it was incorrect, but they said it was right. They told me they had reported me to the credit bureaus and I pulled my report and found they had reported me. **I called T-Mobile back again and talked to a supervisor and was told I was being charged for service for $**** and they refused to adjust it. They also said Convergent had not been sent my information, so they couldn't have called me. She said she was putting a hold on collections but that I still had to pay because the bill was correct.**I am attempting to contact a corporate officer to alert them how T-Mobile employees are treating me and to see if they are un upstanding company or not.
GetHuman：让我们量化一下您与T-Mobile联系的经验。在1到5的范围内，如何轻松解决T-Mobile问题？
GetHuman-brmills：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-brmills：在沟通方面，我会给他们五分之三的four。
GetHuman：T-Mobile快速有效地解决问题的能力又如何呢？
GetHuman-brmills：为此，我要说出五分之二的three。
GetHuman：最后-对其他T-Mobile客户有何建议？
GetHuman-brmills：在一天中的早些时候或深夜给他们打电话。不要忘记T-Mobile可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-brmills在November 30th, 2017发生的T-Mobile客户服务问题中得到了一些有用的反馈和措辞。