Staples: Waited on hold for ** minutes before a customer...
GetHuman用户~Detective来自novembre 20, 2017的Staples条客户评论
~Detective案的背景
GetHuman：~Detective-您能告诉我们其他Staples个客户何时提起诉讼吗？
~Detective：Yeah。在novembre 19上是middle of the night。
GetHuman：您是否接触到Staples，如果可以，怎么做？
~Detective：我使用了我在GetHuman Staples客户电话号码页面上找到的800-333-3330号码：Staples客户服务电话号码 GetHuman：这些常见的Staples客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Detective 常见 Staples 问题的列表）
~Detective：“ Cancel order”是我尝试使用to call的原因。
~Detective对Staples客户服务的评价
GetHuman：那么，您如何总结GetHuman的Staples客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Detective：Waited on hold for ** minutes before a customer service rep picked up the phone. Told her I was a detective who was investigating a case of credit card fraud and I needed a phone number to Staples' Fraud Dept. She said she would have to put me on hold for "just a second". ** min later, she still had not come back on the phone. I called back and sat on hold for another ** min before a rep answered. Told her the same story and she said that they can't give me the phone number to their Fraud Dept but would have to put me on hold and add me to "the queue" of people waiting for the Fraud Dept. I have been on hold now for an additional ** min and still have not contacted the Fraud Dept. Staples needs an "EASY BUTTON" for their Fraud Dept!
GetHuman：让我们量化一下您与Staples联系的经验。在1到5的范围内，如何轻松解决Staples问题？
~Detective：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Detective：在沟通方面，我会给他们五分之三的one。
GetHuman：Staples快速有效地解决问题的能力又如何呢？
~Detective：为此，我要说出五分之二的five。
GetHuman：最后-对其他Staples客户有何建议？
~Detective：在一天中的早些时候或深夜给他们打电话。不要忘记Staples可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Detective在novembre 19, 2017发生的Staples客户服务问题中得到了一些有用的反馈和措辞。