Sprint: dissatisfied new customer
GetHuman用户GetHuman6940来自December 2nd, 2017的Sprint条客户评论
GetHuman6940案的背景
GetHuman：GetHuman6940-您能告诉我们其他Sprint个客户何时提起诉讼吗？
GetHuman6940：Yup。在November 25th上是morning。
GetHuman：您是否接触到Sprint，如果可以，怎么做？
GetHuman6940：我使用了我在GetHuman Sprint客户电话号码页面上找到的888-211-4727号码：Sprint客户服务电话号码 GetHuman：这些常见的Sprint客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman6940 常见 Sprint 问题的列表）
GetHuman6940：“ Refund”是我尝试使用to call的原因。
GetHuman6940对Sprint客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sprint客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman6940：dissatisfied new customer
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman6940：I am writing this email because I have attempted to resolve these issues several different times with phone calls to customer support and utilizing the customer support online chat service. Needless to say I have gotten no where. I was hung up on, disconnected and had lost signal during every single one of these attempts. I am more than furious and frustrated at this point. I am asking that this be brought to the highest level of authority within your corporation. Let me begin by stating whom I am and what issues are at hand. My name is Cassandra Jones and me and my finance Joseph Hansen visited the Sprint store located at *** East **th street, DesMoines , IA *****. Our sprint account is in Joseph's name (Joseph Hansen) and his number is **-***-****, Our account code is *******. *At first we thought we were in good hands and all our needs and wants for a cell phone provider and phones would be met by the end of our visit at this location. Not only weren't our needs met, we were being rushed and given the poorest quality of service I have ever seen in my ** years with any company. If we hadn't already had over an hour and a half of time invested and weren't needing to utilize our new phones immediately I most likely would have just turned around and walked out at this point because none of the clerks in the office had any clue what they were doing. The lack of training and knowledge of the people whom are representing your corporation at this location is less than sad.*On top of all this was the fact that my finance had just gotten out of the hospital just days prior to this visit to Sprint for a major surgery he had done on his leg which made him very irritable and impatient. He really doesn't like to handle these sort of things in the first place but since the account was going to be in his name he needed to be present to get things started. He isn't a patient man to begin with but this day particularly he was experiencing alot of pain in his leg and so I had reluctantly continued on with less than satisfying products and even less than satisfying service to get him home. *First the store did not have the phones we wanted which were the galaxy * smart phones nor did they even have the galaxy * phones and I wasn't fond of any of the others. Well the representative talked me into trying out the IPhone *. Against my better judgment I went ahead and settled for this phone hoping I may actually end up liking it. I was assured that I would have ** days to use it and if I did not find it was working out for me that I would be able to return it and replace it with something I liked. Which I have since found out by your customer support personnel that I only had ** days and not ** days like I was told, which means I am now stuck with a phone I can't even operate nor do I even like. My finance went with a LG smart phone which he wasn't what he wanted but settled for and it seems to be working out for him. I on the other hand, dislike my phone and don't want it. We spent over $***.** cash that day on getting into these phones and service. *I have worked in management and customer service industry for *** yrs and absolutely would expect that when a customer is spending any amount of money for a service or product that they be satisfied with it especially when one is spending this amount of money. I am not just unsatisfied, I am highly disappointed that none of the sprint agents at this location had any product knowledge what so ever and no clue how to even activate a new account on top of being clueless on how to take in money for the products we were buying. It was a complete disarray and it took two hours of our time to be unsatisfied, lied to and stressed beyond belief. *We also brought in two cell phones from Verizon that we previously had account with and they were both the Droid Max smart phones and were given only $** a piece for them. My finance had already agreed to accept this ridiculous price for you to take them off our hands before I could intervene. I could have sold them myself thru a online service for three times what we were given for these. I can not express enough just how very upset and disappointed we are with all that has taken place and will be chalking this all out to a horrible decision on our part to switch our service to Sprint and take our loses and start over with a different carrier. Since as we can agree that switching services and taking the time to out to get new phones and account does take time and money which we have already invested plenty of each with your company "Sprint." *I request that immediate attention is given to this matter and urge that someone look into what can be done to rectify this very unfortunate tragedy and if something can be done to salvage this we will give Sprint another chance to win us over. Your immediate attention to this matter is being requested and if there are any questions or you need further information from me, please feel free to contact me
GetHuman：让我们量化一下您与Sprint联系的经验。在1到5的范围内，如何轻松解决Sprint问题？
GetHuman6940：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman6940：在沟通方面，我会给他们五分之三的four。
GetHuman：Sprint快速有效地解决问题的能力又如何呢？
GetHuman6940：为此，我要说出五分之二的five。
GetHuman：最后-对其他Sprint客户有何建议？
GetHuman6940：在一天中的早些时候或深夜给他们打电话。不要忘记Sprint可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman6940在November 25th, 2017发生的Sprint客户服务问题中得到了一些有用的反馈和措辞。