Sprint: Spoke to mr Javier about wife phone .Take batte...

GetHuman用户~L in来自November 27th, 2017的Sprint条客户评论

Background on ~L in's case

GetHuman: ~L in - can you tell our other Sprint customers when your case took place?
~L in: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Sprint, and if so, how?
~L in: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~L in a list of common Sprint problems)
~L in: "Fraud" was why I was trying to call.

~L in's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~L in: Spoke to mr Javier about wife phone .Take battery out spins it on table says its bad.The slim card is bad too. Ican buy new a Battery Plus and chip a best buy .So I go and get what he says ,because I did not wont to buy a new phone that he wanted to sell me.Whent back to store with phone new parts in it still doing same thing.Manger Becky comes up and says I will take it apart and see what problem is .Takes it apart and says water damage,I said to her why didnt Mr Jauier get off his butt and do this the first time I was here .So then Ms Becky say ,s it could be moister,I sayed then phone dosent have proper seal, then she gos on to say it could of been droped in watter,it could of been this and that But you can get a nother phone if you pay a ***,** dectible. the phone isnt worth a ***,** dollars May I should buy a ***,** dollar phone like they wanted my wife and I to buy.Were in our **s do you thint we realy need that type of phone you f----ing idots.Belive me when contract is up *****
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~L in: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~L in: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~L in: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint customers?
~L in: 在一天中的早些时候或深夜给他们打电话。不要忘记Sprint可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~L in taken from his Sprint customer service problem that occurred on November 24th, 2017.

Sprint

2.47 of 5 stars | 588 reviews

~L in's Sprint Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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