Sprint: I have made * phone calls to Customer care and...
GetHuman用户~Anonymous来自November 26th, 2017的Sprint条客户评论
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Sprint customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Sprint problems)
~Anonymous: "Cancel service" was why I was trying to call.
~Anonymous's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I have made * phone calls to Customer care and two stops in the store. On the *th call I was told not to worry everything was taken care of only to find out that it wasn't. I am being charge for a phone that I don't have. I will be taking my business elsewhere
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Sprint customer service problem that occurred on November 23rd, 2017.