Sovereign Bank: Had a debit charge to my account last month I d...
GetHuman用户~irritated来自November 18th, 2017的Sovereign Bank条客户评论
~irritated案的背景
GetHuman：~irritated-您能告诉我们其他Sovereign Bank个客户何时提起诉讼吗？
~irritated：Yup。在November 12th上是late at night。
GetHuman：您是否接触到Sovereign Bank，如果可以，怎么做？
GetHuman：这些常见的Sovereign Bank客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~irritated 常见 Sovereign Bank 问题的列表）
~irritated：“ Complaint”是我尝试使用to call的原因。
~irritated对Sovereign Bank客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sovereign Bank客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~irritated：Had a debit charge to my account last month I didn't make. The bank cancelled my debit card, opened a fraud investigation, and issued me a new card. Inconvenient but great. Charge was credited back to my account a couple weeks later. Fast forward a month. Another debit charge hits my account for double the amount of last month and the same vendor*location. Called the bank and went through the same drill. Cancelled another card, issued a new one, opened a fraud investigation. I got a letter yesterday telling me my claim was denied because my PIN was used. I don't know how that's even possible. I never use my card as a debit with PIN* I use it as a credit only. I never go to that establishment, my card was not lost or stolen, and it's my second card in as many months. Called again and they are re-opening the investigation but wanted to let me know there's no guaranty it will not be denied again. Whether they credit my account back or not, they've lost a customer. If you can
GetHuman：让我们量化一下您与Sovereign Bank联系的经验。在1到5的范围内，如何轻松解决Sovereign Bank问题？
~irritated：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~irritated：在沟通方面，我会给他们五分之三的two。
GetHuman：Sovereign Bank快速有效地解决问题的能力又如何呢？
~irritated：为此，我要说出五分之二的one。
GetHuman：最后-对其他Sovereign Bank客户有何建议？
~irritated：在一天中的早些时候或深夜给他们打电话。不要忘记Sovereign Bank可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~irritated在November 12th, 2017发生的Sovereign Bank客户服务问题中得到了一些有用的反馈和措辞。