Sears does not care
GetHuman用户GetHuman-suzann2来自November 30th, 2017的Sears条客户评论
GetHuman-suzann2案的背景
GetHuman：GetHuman-suzann2-您能告诉我们其他Sears个客户何时提起诉讼吗？
GetHuman-suzann2：Yeah。在November 22nd上是late at night。
GetHuman：您是否接触到Sears，如果可以，怎么做？
GetHuman-suzann2：我使用了我在GetHuman Sears客户电话号码页面上找到的800-659-5917号码：Sears客户服务电话号码 GetHuman：这些常见的Sears客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-suzann2 常见 Sears 问题的列表）
GetHuman-suzann2：“ Warranty claim”是我尝试使用to call的原因。
GetHuman-suzann2对Sears客户服务的评价
GetHuman：那么，您如何总结GetHuman的Sears客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-suzann2：Sears does not care
GetHuman：您能从11/22/17发生的事情中告诉我们其他人吗？
GetHuman-suzann2：Horrible experience and it isn't over... Though everyone I talked to was friendly and polite - I am extremely disappointed in the process. I have * service contracts for * of my appliances. I had an appointment for someone to fix my microwave back on November *, my appointment window was from *pm - *pm. A technician came at *:**pm, but said he couldn't do anything without a *nd tech... at *:** I called the customer service, and was told someone should be on their way. Finally at *:**pm the *nd tech showed up. Our family was planning to attend a football game at *pm which I had to miss. Two weeks later, my microwave stopped working again, I called and explained it seemed to be the same problem. I was given a *-*pm appt window. I asked if I could please be one of the early stops because my kids had basketball practice at *pm. The customer service women said yes, she would make note of it. I also asked her to make sure they have the part - she said she would. Well... here I sit tonight, it is *pm (one hour past my appt time) and I just got a call from the tech saying he was about *** hour away and asked for directions. He said maybe we should reschedule since he doesn't have any parts for my microwave. I told him that I would still want him to come out because I want him to look at it and make sure it is the same problem and the correct parts are ordered.*Then there is my dryer. I had an appt also scheduled for today between *-*pm. When the dryer tech was out last week he had order the part, but when I spoke to someone at customer service they told me the part is available locally and the tech could bring it or someone would drop it off. Guess what... the dryer tech showed up and thought that I had the part. *I have made several calls today to the customer service number, to check my appt time and make sure the techs were bringing the parts. I spoke with * supervisors: Tony, Connie and Shannon. Though they were polite they could not tell me if the techs had the parts and what time the techs would be arrive. I could not get a clear answer on the parts, and told the techs would arrive between *-* (dryer) and *-* (microwave). Which is after my appt window AGAIN. I am so extremely frustrated.
GetHuman：让我们量化一下您与Sears联系的经验。在1到5的范围内，如何轻松解决Sears问题？
GetHuman-suzann2：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-suzann2：在沟通方面，我会给他们五分之三的three。
GetHuman：Sears快速有效地解决问题的能力又如何呢？
GetHuman-suzann2：为此，我要说出五分之二的one。
GetHuman：最后-对其他Sears客户有何建议？
GetHuman-suzann2：在一天中的早些时候或深夜给他们打电话。不要忘记Sears可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-suzann2在November 22nd, 2017发生的Sears客户服务问题中得到了一些有用的反馈和措辞。