REI: When providing the info to write the review...

GetHuman用户~Outraged Customer来自novembre 15º, 2017的REI条客户评论

~Outraged Customer案的背景

GetHuman:~Outraged Customer-您能告诉我们其他REI个客户何时提起诉讼吗?
~Outraged Customer:Yes I can。在novembre 7º上是middle of the night。
GetHuman:您是否接触到REI,如果可以,怎么做?
~Outraged Customer:我使用了我在GetHuman REI客户电话号码页面上找到的800-426-4840号码:REI客户服务电话号码
GetHuman:这些常见的REI客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Outraged Customer 常见 REI 问题的列表)
~Outraged Customer:“ Change order”是我尝试使用to call的原因。

~Outraged Customer对REI客户服务的评价

GetHuman:那么,您如何总结GetHuman的REI客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Outraged Customer:When providing the info to write the review... under "quality of communication" it should be "how well were you understood?" I understood just fine just didn't agree! Anyway, * days ago I visited REI to buy the necessary supplies for my trip to South Africa and spend about $***. A few days later (maybe *), I got a coupon in the mail for **% off one, regular priced item, that members could take advantage of. I went back to the store to get an adjustment and was told that they don't do price adjustments because of coupons! Seriously, even though I purchased the item only * days earlier? CHRIS (at the Olympia, WA location) was very negative with an attitude, and his tone was unacceptable! Only after I said that I will then return the item and buy it again, he said he would make an exception this one time! Unbelievable!
GetHuman:让我们量化一下您与REI联系的经验。在1到5的范围内,如何轻松解决REI问题?
~Outraged Customer:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Outraged Customer:在沟通方面,我会给他们五分之三的one。
GetHuman:REI快速有效地解决问题的能力又如何呢?
~Outraged Customer:为此,我要说出五分之二的one。
GetHuman:最后-对其他REI客户有何建议?
~Outraged Customer:在一天中的早些时候或深夜给他们打电话。不要忘记REI可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Outraged Customer在novembre 7º, 2017发生的REI客户服务问题中得到了一些有用的反馈和措辞。

REI

1.80 of 5 stars | 2条评论

~Outraged Customer的REI评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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