REI: Returned Northface jacket to store location in...
GetHuman用户~jackson来自November 7th, 2017的REI条客户评论
~jackson案的背景
GetHuman：~jackson-您能告诉我们其他REI个客户何时提起诉讼吗？
~jackson：Yes。在November 5th上是afternoon。
GetHuman：您是否接触到REI，如果可以，怎么做？
~jackson：我使用了我在GetHuman REI客户电话号码页面上找到的800-426-4840号码：REI客户服务电话号码 GetHuman：这些常见的REI客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~jackson 常见 REI 问题的列表）
~jackson：“ Track order”是我尝试使用to call的原因。
~jackson对REI客户服务的评价
GetHuman：那么，您如何总结GetHuman的REI客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~jackson：Returned Northface jacket to store location in Cary, NC. Thought I'd be able to do a simple exchange for correct size but was told that without a receipt couldn't do. Know mind you I had been to Durham , NC store where I live and had them to search local area for correct size and Cary had it, so expected to do the transaction. There were ***% satisfaction signage (outlining return & exchange parameters) plastered all around the registers so I was expecting exceptional customer service. I asked to speak to the store manager in Cary. She comes out to discuss. Basically tells me can't do w*o receipt despite there return policy being contrary. I leave very frustrated. So decide to call Raleigh, NC store to see what return policy was and they were okay with returning items for exchange, etc. as long as item was in original condition & had tags, etc. So then I call Cary store manager on phone and asked her why there was varying policy across the retail stores (Durham*Cary seemed t
GetHuman：让我们量化一下您与REI联系的经验。在1到5的范围内，如何轻松解决REI问题？
~jackson：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~jackson：在沟通方面，我会给他们五分之三的one。
GetHuman：REI快速有效地解决问题的能力又如何呢？
~jackson：为此，我要说出五分之二的three。
GetHuman：最后-对其他REI客户有何建议？
~jackson：在一天中的早些时候或深夜给他们打电话。不要忘记REI可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~jackson在November 5th, 2017发生的REI客户服务问题中得到了一些有用的反馈和措辞。