Payflex.com: We recently switched from another FSA company t...
GetHuman用户~DoubleHatePayflex来自November 13., 2017的Payflex.com条客户评论
~DoubleHatePayflex案的背景
GetHuman：~DoubleHatePayflex-您能告诉我们其他Payflex.com个客户何时提起诉讼吗？
~DoubleHatePayflex：Sure。在November 12.上是afternoon。
GetHuman：您是否接触到Payflex.com，如果可以，怎么做？
GetHuman：这些常见的Payflex.com客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~DoubleHatePayflex 常见 Payflex.com 问题的列表）
~DoubleHatePayflex：“ Make/Chase a claim”是我尝试使用to call的原因。
~DoubleHatePayflex对Payflex.com客户服务的评价
GetHuman：那么，您如何总结GetHuman的Payflex.com客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~DoubleHatePayflex：We recently switched from another FSA company to Payflex and experienced the following issues: *) I attempted to upload a **MB PDF files including all my claim receipts without success. The site imposes a *MB file limit. I suggested to a Payflex supervisor to remove such file size limit and felt that he WASN'T receptive to the suggested enhancement request. *) Due to the file size limit, I had to manually split the PDF into * files and uploaded them separately. I alerted PayFlex of my action and requested them to process my claim with receipts from * separate uploads. I was told that corresponding receipts must be uploaded in the same claim. Not surprisingly, they denied majority of my claim due to the fact that the receipts WEREN'T attached on the same submission but were from * subsequent uploads. *) Separately, I asked the rep if there's a way to bypass the voice menu and get to a life person quickly. The rep sounded like she didn't want to work there. And she pretty much told
GetHuman：让我们量化一下您与Payflex.com联系的经验。在1到5的范围内，如何轻松解决Payflex.com问题？
~DoubleHatePayflex：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~DoubleHatePayflex：在沟通方面，我会给他们五分之三的four。
GetHuman：Payflex.com快速有效地解决问题的能力又如何呢？
~DoubleHatePayflex：为此，我要说出五分之二的three。
GetHuman：最后-对其他Payflex.com客户有何建议？
~DoubleHatePayflex：在一天中的早些时候或深夜给他们打电话。不要忘记Payflex.com可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~DoubleHatePayflex在November 12., 2017发生的Payflex.com客户服务问题中得到了一些有用的反馈和措辞。