Panasonic: Blue-ray player Firmware updates are FREE downl...
GetHuman用户~Responsible Consumer来自November 26th, 2017的Panasonic条客户评论
~Responsible Consumer案的背景
GetHuman：~Responsible Consumer-您能告诉我们其他Panasonic个客户何时提起诉讼吗？
~Responsible Consumer：Sure。在November 19th上是morning。
GetHuman：您是否接触到Panasonic，如果可以，怎么做？
~Responsible Consumer：我使用了我在GetHuman Panasonic客户电话号码页面上找到的800-211-7262号码：Panasonic客户服务电话号码 GetHuman：这些常见的Panasonic客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Responsible Consumer 常见 Panasonic 问题的列表）
~Responsible Consumer：“ Account Access”是我尝试使用to call的原因。
~Responsible Consumer对Panasonic客户服务的评价
GetHuman：那么，您如何总结GetHuman的Panasonic客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Responsible Consumer：Blue-ray player Firmware updates are FREE downloads, but ONLY FOR A PC. FOR A MAC THEY CHARGE $* to send disc. Our player has had ** updates so far, and all previous were sent FREE (made sense because it is their shortcoming) I made * separate calls, which took hours of my time. Three times they were supposed to call back in **-** hours but NEVER CALLED BACK. Fourth time I got an email which was worthless. Finally got to * Supervisors who were absolutely no help. Both were RIGID in ignoring the discriminatory charges (which can't really be considered Fair Trade). They both REFUSED to waive the ridiculous fee. There is NO reasoning with these jerks. Panasonic products in the past have been excellent, but if their so called "Customer Service" is any indication, they are going down. It is no wonder there are so many BBB complaints.
GetHuman：让我们量化一下您与Panasonic联系的经验。在1到5的范围内，如何轻松解决Panasonic问题？
~Responsible Consumer：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Responsible Consumer：在沟通方面，我会给他们五分之三的two。
GetHuman：Panasonic快速有效地解决问题的能力又如何呢？
~Responsible Consumer：为此，我要说出五分之二的one。
GetHuman：最后-对其他Panasonic客户有何建议？
~Responsible Consumer：在一天中的早些时候或深夜给他们打电话。不要忘记Panasonic可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Responsible Consumer在November 19th, 2017发生的Panasonic客户服务问题中得到了一些有用的反馈和措辞。