GetHuman：GetHuman-carlric-您能告诉我们其他Panasonic个客户何时提起诉讼吗？
GetHuman-carlric：Yup。在November 29th上是afternoon。
GetHuman：您是否接触到Panasonic，如果可以，怎么做？
GetHuman-carlric：我使用了我在GetHuman Panasonic客户电话号码页面上找到的800-211-7262号码：Panasonic客户服务电话号码 GetHuman：这些常见的Panasonic客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-carlric 常见 Panasonic 问题的列表）
GetHuman-carlric：“ Repairs”是我尝试使用to call的原因。
GetHuman：那么，您如何总结GetHuman的Panasonic客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-carlric：COMPLAINT
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-carlric：Dear Panasonic supervisor,**I would like to tell you about my experience with your customer support team this morning. I had ordered the chair (below) and it was delivered this morning, and I didn't think it was quite up to par for Panasonic, so I called and asked if I could return it. I spoke with * of your customer service representatives. The first one was the worst. Not only was she condescending, but she could not give me any information (she told me I would have to pay **% restocking fee, but she didn't know how much that was and couldn't figure it out), and she was of absolutely no help, whatsoever, in telling me how I would ship it back to you. She said “you have to figure that out. It's up to you. You can call any company you want. I can't tell you who to call. I don't know.” I really couldn't believe that. Anyway, I said goodbye, waited about * minutes, and then called again and tried another one of your service representatives. This young lady was only slightly better. I asked her all the same questions, and I think she was able to tell me that it was **% “of the entire price of the order,” but I can't be sure. She was only slightly nicer, but she was far from anything to write home about. **Neither of these ladies had any idea how I would ship the chair back to you. They asked me “do you still have the box that it came in?” (I could only think, well of course I do* it's now taking up half of my garage. I park my Corvette in the street now, because I have this gigantic box in my garage. I always save gigantic empty boxes. Doesn't everyone?) Please excuse my sarcasm, but I couldn't believe that this young lady was asking me if I kept the box that the chair came in. She couldn't tell me how to ship it back. I finally asked her, “Well who's the company who delivered it?” She said, “that would be Pilot Freight Services,” but she couldn't give me a telephone number, nor could she tell me where they were located. **So, I called Pilot. The gentleman I spoke to at Pilot explained the whole process to me: he said that I should receive from you an RMA ticket* that you would then forward that information to Pilot* they would then come to my house and pick up the chair, and it would be a free service. They wouldn't charge me anything for it. He was extremely professional and he certainly won my business, should I ever need a freight service again.**About * years ago, I read an article in Time or Newsweek or some magazine like that, that said, what is going to make or break companies in the age of the Internet is not their product, or their advertising, or anything like that. It is their customer service. How intelligent their personnel is* how courteous and helpful they are to the client who is calling for help* how hard they try to rectify the problem -- these are the things that will make a company competitive in the Internet age. If, the article went on to say, a company does not have good customer service, well, I think you can figure that one out for yourself. . . . **I just took the time to write to a car parts store (I own a **** Corvette Stingray), and they have only one girl running their customer service department, but she is stupendous. She has written me * times in less than a week regarding a part that's on backorder. On backorder! I think the parts are worth *** bucks. But she has gone way beyond the call of “a secretary” to see that I am satisfied, to see that I am kept appraised of my order, and to make sure that I will use them again. There is no doubt in my mind that I will.**By the same token, it's going to take a lot to ever get me to buy another Panasonic product.**So I don't know what to tell you. I don't know if you get a lot of these letters. I don't even know if you care about it. I only spent about $**** on the chair (which I'm sure you could care less about), and now I have to ship it back to you* and it's going to cost me $*** “restocking” fee. I probably spend about $***,*** a year buying things ov
GetHuman：让我们量化一下您与Panasonic联系的经验。在1到5的范围内，如何轻松解决Panasonic问题？
GetHuman-carlric：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-carlric：在沟通方面，我会给他们五分之三的two。
GetHuman：Panasonic快速有效地解决问题的能力又如何呢？
GetHuman-carlric：为此，我要说出五分之二的five。
GetHuman：最后-对其他Panasonic客户有何建议？
GetHuman-carlric：在一天中的早些时候或深夜给他们打电话。不要忘记Panasonic可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-carlric在November 29th, 2017发生的Panasonic客户服务问题中得到了一些有用的反馈和措辞。