GetHuman：GetHuman-paulkoum-您能告诉我们其他Oncor个客户何时提起诉讼吗？
GetHuman-paulkoum：Yes。在November 24th上是late at night。
GetHuman：您是否接触到Oncor，如果可以，怎么做？
GetHuman-paulkoum：我使用了我在GetHuman Oncor客户电话号码页面上找到的888-313-6862号码：Oncor客户服务电话号码 GetHuman：这些常见的Oncor客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-paulkoum 常见 Oncor 问题的列表）
GetHuman-paulkoum：“ I'm moving”是我尝试使用to call的原因。
GetHuman：那么，您如何总结GetHuman的Oncor客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-paulkoum：Oncor's electrical malfunction caused damages to residential equipment
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-paulkoum：Dear Oncor,* The following conversations are the history of this issue:**(*)*Friday June **,**** @ *:** pm**See, *.** MB attached compensation demand emailed to Oncor and TXU**(*)*Tuesday June **,**** @ **:** pm**See, *.** MB attached bill w*opinion Oncor’s equipment failure caused home damages**Dear Michelle,* Please note the amount of compensation claimed is $***.** while the attached receipt is for $***.**, and this receipt shows Cole Air Conditioning’s professional opinion that “power turning on and off before I got there. In my opinion is what caused the fuse to pop.” Therefore, I conclude causation is clearly based on Oncor Energy’s maintenance issue at the specific time and pole cited in the original email, we must be compensated for our inordinate amount of time and energy spent working to correct the issue at our end (not to mention disruption of our businesses) for three days prior to Oncor’s actually repairing said maintenance issue, which Oncor now knows that this flickering lights*power issue was outstanding for * days and affected four customers in total including us @ **** County Road ****. I hope the requested compensation amount will be found beneficial to TXU and Oncor and that you will agree to our requested $***.** credit. Should you agree I will then consider the matter closed. Respectfully, Kay Whitsitt & Paul Koumjian**(*)*Tuesday June **,**** @ **:** pm**Michelle, did you get my email attaching the copy of my bill, and another letter? *Here’s another. Basically, we are asking for the amount it cost to repair the A*C and our time, energy and business losses, based on showing in our originaL EMAIL Oncor causing the damages by the pole switch issue affecting four customers here including us. If we receive $***.** compensation in electrical credits, we will consider the matter closed. Thank you, Paul & Kay.**(*)*Wednesday June **,**** @ **:** am**Good morning,**At this time your claim has been forwarded to Oncor for review.**The claim will be addressed with regard to the receipt that was provided.**For any and all information in regard to this claim please contact Oncor at *** ***-****.**This issue will be addressed by Oncor alone with no involvement of TXU Energy from this point.** *Michelle Due*Office of the CEO*(office) ***.***.**** *(fax)*.***.***.**********@***.com ***(*)*This email. (Michelle: Would you please forward this email to Oncor, as surely mine will nopt get there?)**The issue here is on before and up to June *,****, Oncor’s pole ********* “bad cutout switch” caused “flickering lights and power” to affect customers in my neighborhood including myself, according to Oncor ticket *T*******. This malfunction of Oncor’s equipment caused my HVAC system to cycle on and of repeatedly until a fuse blew in the system as I now know, requiring me to call the HVAC technicians that installed the system to repair it, and me to spend my time and resources on chasing TXU and Oncor to address their liability on this issue. Therefore, I respectfully request that compensation be provided to me in the amount of $***.**. Please be advised that if this matter continues to go unaddressed and both TXU and Oncor (who obviously act together in delivering electricity services to my neighborhood) continue to refuse to take responsibility for their causing the described damages to my home and person, I will be forced to file a claim in a Henderson County court of law for damages.**Please respond ASAP, Paul Koumjian & Kay Whitsitt.**NOTE: ATTACHMENTS WOULD NOT COPY HERE*
GetHuman：让我们量化一下您与Oncor联系的经验。在1到5的范围内，如何轻松解决Oncor问题？
GetHuman-paulkoum：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-paulkoum：在沟通方面，我会给他们五分之三的five。
GetHuman：Oncor快速有效地解决问题的能力又如何呢？
GetHuman-paulkoum：为此，我要说出五分之二的two。
GetHuman：最后-对其他Oncor客户有何建议？
GetHuman-paulkoum：在一天中的早些时候或深夜给他们打电话。不要忘记Oncor可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-paulkoum在November 24th, 2017发生的Oncor客户服务问题中得到了一些有用的反馈和措辞。