Nelnet Loans: I went through the automated menu five times tr...
GetHuman用户~lissabee来自October 31st, 2017的Nelnet Loans条客户评论
~lissabee案的背景
GetHuman：~lissabee-您能告诉我们其他Nelnet Loans个客户何时提起诉讼吗？
~lissabee：Yes。在October 25th上是middle of the night。
GetHuman：您是否接触到Nelnet Loans，如果可以，怎么做？
GetHuman：这些常见的Nelnet Loans客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~lissabee 常见 Nelnet Loans 问题的列表）
~lissabee：“ Request a loan”是我尝试使用to call的原因。
~lissabee对Nelnet Loans客户服务的评价
GetHuman：那么，您如何总结GetHuman的Nelnet Loans客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~lissabee：I went through the automated menu five times trying to figure out how to talk to an agent, but was always directed back to the main menu. FINALLY, I GOOGLED "How do I talk to a person with Nelnet?", found this website, and called NEW LOANS to talk to an actual person! They had called my BROTHER! After I was finally directed to the department I needed to talk to, with a real live person, she was rude and ignored my requests for forbearance and in school deferment trying to get a payment out of me. Finally, after I nearly chewed her butt over the phone, she put me on forbearance and put in my application for ISD. This whole process wasted an hour and a half of my life!
GetHuman：让我们量化一下您与Nelnet Loans联系的经验。在1到5的范围内，如何轻松解决Nelnet Loans问题？
~lissabee：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~lissabee：在沟通方面，我会给他们五分之三的five。
GetHuman：Nelnet Loans快速有效地解决问题的能力又如何呢？
~lissabee：为此，我要说出五分之二的five。
GetHuman：最后-对其他Nelnet Loans客户有何建议？
~lissabee：在一天中的早些时候或深夜给他们打电话。不要忘记Nelnet Loans可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~lissabee在October 25th, 2017发生的Nelnet Loans客户服务问题中得到了一些有用的反馈和措辞。