Nelnet Loans: All in all the customer services is ok. The rep...
GetHuman用户~Anonymous来自November 8th, 2017的Nelnet Loans条客户评论
~Anonymous案的背景
GetHuman：~Anonymous-您能告诉我们其他Nelnet Loans个客户何时提起诉讼吗？
~Anonymous：Sure。在October 29th上是evening。
GetHuman：您是否接触到Nelnet Loans，如果可以，怎么做？
GetHuman：这些常见的Nelnet Loans客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Anonymous 常见 Nelnet Loans 问题的列表）
~Anonymous：“ Request a loan”是我尝试使用to call的原因。
~Anonymous对Nelnet Loans客户服务的评价
GetHuman：那么，您如何总结GetHuman的Nelnet Loans客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Anonymous：All in all the customer services is ok. The reps are fairly friendly, quick, and for the most part polite. So I don't fault service overall. What kills you is the waiting time. One phone call to try to cancel my agreement had me on hold in total of ** minutes. ** initially to speak with a rep *** when the rep I finally got dropped me and I had to call back, then another ** in between waiting to be transfered from person to person. It took them less than * minutes to kindly sort the issue, and to be fair they were really nice. But, when you're watching the clock tick away with the same insipid guitar lick, you start to feel a little aggravated. **They need more people. That would solve a lot of issues, I think.
GetHuman：让我们量化一下您与Nelnet Loans联系的经验。在1到5的范围内，如何轻松解决Nelnet Loans问题？
~Anonymous：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Anonymous：在沟通方面，我会给他们五分之三的four。
GetHuman：Nelnet Loans快速有效地解决问题的能力又如何呢？
~Anonymous：为此，我要说出五分之二的five。
GetHuman：最后-对其他Nelnet Loans客户有何建议？
~Anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记Nelnet Loans可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Anonymous在October 29th, 2017发生的Nelnet Loans客户服务问题中得到了一些有用的反馈和措辞。