Microsoft - Tech Support: Microsoft Poor product quality and customer service
GetHuman用户GetHuman-yaninaa来自November 29, 2017的Microsoft - Tech Support条客户评论
GetHuman-yaninaa案的背景
GetHuman：GetHuman-yaninaa-您能告诉我们其他Microsoft - Tech Support个客户何时提起诉讼吗？
GetHuman-yaninaa：Sure。在November 24上是evening。
GetHuman：您是否接触到Microsoft - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Microsoft - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-yaninaa 常见 Microsoft - Tech Support 问题的列表）
GetHuman-yaninaa：“ Recover Account”是我尝试使用to call的原因。
GetHuman-yaninaa对Microsoft - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Microsoft - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-yaninaa：Microsoft Poor product quality and customer service
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-yaninaa：I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman：让我们量化一下您与Microsoft - Tech Support联系的经验。在1到5的范围内，如何轻松解决Microsoft - Tech Support问题？
GetHuman-yaninaa：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-yaninaa：在沟通方面，我会给他们五分之三的three。
GetHuman：Microsoft - Tech Support快速有效地解决问题的能力又如何呢？
GetHuman-yaninaa：为此，我要说出五分之二的four。
GetHuman：最后-对其他Microsoft - Tech Support客户有何建议？
GetHuman-yaninaa：在一天中的早些时候或深夜给他们打电话。不要忘记Microsoft - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-yaninaa在November 24, 2017发生的Microsoft - Tech Support客户服务问题中得到了一些有用的反馈和措辞。