Microsoft - Tech Support: Couldn't understand rep. Asked for someone else...
GetHuman用户~Terry来自November 23, 2017的Microsoft - Tech Support条客户评论
~Terry案的背景
GetHuman:~Terry-您能告诉我们其他Microsoft - Tech Support个客户何时提起诉讼吗?
~Terry:Yeah。在November 16上是middle of the night。
GetHuman:您是否接触到Microsoft - Tech Support,如果可以,怎么做?
GetHuman:这些常见的Microsoft - Tech Support客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Terry 常见 Microsoft - Tech Support 问题的列表)
~Terry:“ Technical Support”是我尝试使用to call的原因。
~Terry对Microsoft - Tech Support客户服务的评价
GetHuman:那么,您如何总结GetHuman的Microsoft - Tech Support客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Terry:Couldn't understand rep. Asked for someone else and he hung up on me. Contacted again, was put on hold for over ** minutes after asking to speak to a supervisor because the second rep told me I'd have to pay for advise. BTW, my computer was working fine before the "automatic update".
GetHuman:让我们量化一下您与Microsoft - Tech Support联系的经验。在1到5的范围内,如何轻松解决Microsoft - Tech Support问题?
~Terry:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Terry:在沟通方面,我会给他们五分之三的two。
GetHuman:Microsoft - Tech Support快速有效地解决问题的能力又如何呢?
~Terry:为此,我要说出五分之二的one。
GetHuman:最后-对其他Microsoft - Tech Support客户有何建议?
~Terry:在一天中的早些时候或深夜给他们打电话。不要忘记Microsoft - Tech Support可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Terry在November 16, 2017发生的Microsoft - Tech Support客户服务问题中得到了一些有用的反馈和措辞。