Macy's: To get credit for a late fee charge
GetHuman用户GetHuman-christa7来自November 30th, 2017的Macy's条客户评论
GetHuman-christa7案的背景
GetHuman：GetHuman-christa7-您能告诉我们其他Macy's个客户何时提起诉讼吗？
GetHuman-christa7：Yes I can。在November 22nd上是afternoon。
GetHuman：您是否接触到Macy's，如果可以，怎么做？
GetHuman-christa7：我使用了我在GetHuman Macy's客户电话号码页面上找到的800-289-6229号码：Macy's客户服务电话号码 GetHuman：这些常见的Macy's客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-christa7 常见 Macy's 问题的列表）
GetHuman-christa7：“ Refund order”是我尝试使用to call的原因。
GetHuman-christa7对Macy's客户服务的评价
GetHuman：那么，您如何总结GetHuman的Macy's客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-christa7：To get credit for a late fee charge
GetHuman：您能从11/22/17发生的事情中告诉我们其他人吗？
GetHuman-christa7：In September I missed a Macys Credit Card payment. I called a few days later, paid the account, and asked if the Late Fee of $** could be forgiven. After asking a manager, the agent said yes, she would do that for me. It was never done. I called a *nd time. That agent said she would take off the $**. She took off $**. I called again. This agent said she too would make this a priority and would make sure the entire amount was taken off. Never happened. I am now calling a *th time and very discouraged. The woman I am talking to now doesn't seem to know anything.
GetHuman：让我们量化一下您与Macy's联系的经验。在1到5的范围内，如何轻松解决Macy's问题？
GetHuman-christa7：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-christa7：在沟通方面，我会给他们五分之三的four。
GetHuman：Macy's快速有效地解决问题的能力又如何呢？
GetHuman-christa7：为此，我要说出五分之二的one。
GetHuman：最后-对其他Macy's客户有何建议？
GetHuman-christa7：在一天中的早些时候或深夜给他们打电话。不要忘记Macy's可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-christa7在November 22nd, 2017发生的Macy's客户服务问题中得到了一些有用的反馈和措辞。