Lumosity: I need help logging in to a Family Account. I f...
GetHuman用户~J A C来自November 25., 2017的Lumosity条客户评论
~J A C案的背景
GetHuman：~J A C-您能告诉我们其他Lumosity个客户何时提起诉讼吗？
~J A C：Yes I can。在November 20.上是evening。
GetHuman：您是否接触到Lumosity，如果可以，怎么做？
GetHuman：这些常见的Lumosity客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~J A C 常见 Lumosity 问题的列表）
~J A C：“ Service problem”是我尝试使用to call的原因。
~J A C对Lumosity客户服务的评价
GetHuman：那么，您如何总结GetHuman的Lumosity客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~J A C：I need help logging in to a Family Account. I followed the Lumosity prompts when my family member registered (and paid) for the Family Plan. The Lumosity screens consistently took me to paying for my own personal plan with new charges. Never to registering for my part in a pre-paid Family Plan. I have sent an e-mail customer service request, and received an answer from "Emily." She suggests I follow the steps I already identified as unsuccessful. I sent a follow-up request for further help, including information she requested. Lumosity tells customers it will be * business days before they respond to customer service e-mails. When I tried now to phone Lumosity, I get the same barriers to human help described by other Lumosity customers. I wish my family member had never spent her money with this company.
GetHuman：让我们量化一下您与Lumosity联系的经验。在1到5的范围内，如何轻松解决Lumosity问题？
~J A C：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~J A C：在沟通方面，我会给他们五分之三的four。
GetHuman：Lumosity快速有效地解决问题的能力又如何呢？
~J A C：为此，我要说出五分之二的one。
GetHuman：最后-对其他Lumosity客户有何建议？
~J A C：在一天中的早些时候或深夜给他们打电话。不要忘记Lumosity可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~J A C在November 20., 2017发生的Lumosity客户服务问题中得到了一些有用的反馈和措辞。