Kmart.com seems to only have one customer servi...

GetHuman用户~MaryLou来自November 17, 2017的Kmart条客户评论

~MaryLou案的背景

GetHuman:~MaryLou-您能告诉我们其他Kmart个客户何时提起诉讼吗?
~MaryLou:Yup。在November 8上是middle of the night。
GetHuman:您是否接触到Kmart,如果可以,怎么做?
~MaryLou:我使用了我在GetHuman Kmart客户电话号码页面上找到的866-562-7848号码:Kmart客户服务电话号码
GetHuman:这些常见的Kmart客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~MaryLou 常见 Kmart 问题的列表)
~MaryLou:“ Change order”是我尝试使用to call的原因。

~MaryLou对Kmart客户服务的评价

GetHuman:那么,您如何总结GetHuman的Kmart客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~MaryLou:Kmart.com seems to only have one customer service rep, as I received the same woman I every time I called. This is not necessarily a complaint because I only had a wait for *-* mins, it is just a bit sad that this is what Kmart has come to, they obviously are not getting many online orders so they don't need to staff many reps. I'm glad I was able to get a rep quickly, but their system*policy *****. Customers should be able to change the shipping name on an order or cancel orders before it is processed, as several of Kmart's competitors allow this, or they should at least let this be known on their website before customers submit orders. Instead of keeping up with the competition or rising above the competition they are falling behind and losing customers.
GetHuman:让我们量化一下您与Kmart联系的经验。在1到5的范围内,如何轻松解决Kmart问题?
~MaryLou:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~MaryLou:在沟通方面,我会给他们五分之三的five。
GetHuman:Kmart快速有效地解决问题的能力又如何呢?
~MaryLou:为此,我要说出五分之二的one。
GetHuman:最后-对其他Kmart客户有何建议?
~MaryLou:在一天中的早些时候或深夜给他们打电话。不要忘记Kmart可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~MaryLou在November 8, 2017发生的Kmart客户服务问题中得到了一些有用的反馈和措辞。

Kmart

2.00 of 5 stars | 53条评论

~MaryLou的Kmart评论

寻求帮助的困难
4 5星
沟通质量
5 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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