Kaspersky Lab: Kaspersky*There is a real problem with your tec...
GetHuman用户~CBHamaker来自November 23, 2017的Kaspersky Lab条客户评论
~CBHamaker案的背景
GetHuman：~CBHamaker-您能告诉我们其他Kaspersky Lab个客户何时提起诉讼吗？
~CBHamaker：Yeah。在November 16上是afternoon。
GetHuman：您是否接触到Kaspersky Lab，如果可以，怎么做？
GetHuman：这些常见的Kaspersky Lab客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~CBHamaker 常见 Kaspersky Lab 问题的列表）
~CBHamaker：“ Returns”是我尝试使用to call的原因。
~CBHamaker对Kaspersky Lab客户服务的评价
GetHuman：那么，您如何总结GetHuman的Kaspersky Lab客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~CBHamaker：Kaspersky*There is a real problem with your tech support out of India. Many companies suffer with the same problem.*I have had years and years of experience with tech support out of India and I have drawn some conclusions. These are stereotypes that are mostly true. *The people in India have a real problem with telling the truth. They lie, try to BS you and try to put up smoke screens when they can't explain things. They do all these things constantly. It appears that the Indian culture simply accepts deception, dishonesty and BS as a normal part of life and the normal way of doing business. These people will do anything and say anything to avoid telling the plain truth. The truth might be-- "I don't really know". "Give me a few minutes and I will try to find out". Those things will never be said. Instead, they try to talk in technical terms in an attempt to confuse you rather than answer your questions directly --especially if the answer to your question makes them look bad.
GetHuman：让我们量化一下您与Kaspersky Lab联系的经验。在1到5的范围内，如何轻松解决Kaspersky Lab问题？
~CBHamaker：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~CBHamaker：在沟通方面，我会给他们五分之三的five。
GetHuman：Kaspersky Lab快速有效地解决问题的能力又如何呢？
~CBHamaker：为此，我要说出五分之二的five。
GetHuman：最后-对其他Kaspersky Lab客户有何建议？
~CBHamaker：在一天中的早些时候或深夜给他们打电话。不要忘记Kaspersky Lab可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~CBHamaker在November 16, 2017发生的Kaspersky Lab客户服务问题中得到了一些有用的反馈和措辞。