JetBlue: Back in March I booked * tickets to San Diego f...

GetHuman用户~mmHouse来自November 23rd, 2017的JetBlue条客户评论

Background on ~mmHouse's case

GetHuman: ~mmHouse - can you tell our other JetBlue customers when your case took place?
~mmHouse: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to JetBlue, and if so, how?
~mmHouse: I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~mmHouse a list of common JetBlue problems)
~mmHouse: "Flight delayed" was why I was trying to call.

~mmHouse's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mmHouse: Back in March I booked * tickets to San Diego for my boyfriend and me. **We recently broke up and when I called JetBlue to cancel the tickets, I was told that there was a "note" written next to ex-boyfriend's reservation.**Apparently, he had called JetBlue and told them that I was not allowed to cancel his ticket. *Even though the tickets were paid under my credit card, they approved his request. **Now he will be taking a trip out to San Diego on my credit card. *Apparently all he needed to give them was the flight confirmation number located on the itinerary. *They couldn't even verify that the person who called was in fact my ex-boyfriend. **They agreed that I was being wronged but said they couldn't legally cancel his flight. But apparently they can legally allow him to use my credit card?
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~mmHouse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mmHouse: I'd give them a four out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~mmHouse: For that I would say one out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~mmHouse: 在一天中的早些时候或深夜给他们打电话。不要忘记JetBlue可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~mmHouse taken from his JetBlue customer service problem that occurred on November 13th, 2017.


3.17 of 5 stars | 41 reviews

~mmHouse's JetBlue Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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