Intuit: Quicken support was incompetent, rude and proba...
GetHuman用户GetHuman-pollack来自November 30, 2017的Intuit条客户评论
GetHuman-pollack案的背景
GetHuman：GetHuman-pollack-您能告诉我们其他Intuit个客户何时提起诉讼吗？
GetHuman-pollack：Yes I can。在November 29上是afternoon。
GetHuman：您是否接触到Intuit，如果可以，怎么做？
GetHuman-pollack：我使用了我在GetHuman Intuit客户电话号码页面上找到的800-446-8848号码：Intuit客户服务电话号码 GetHuman：这些常见的Intuit客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-pollack 常见 Intuit 问题的列表）
GetHuman-pollack：“ Can't Submit Return”是我尝试使用to call的原因。
GetHuman-pollack对Intuit客户服务的评价
GetHuman：那么，您如何总结GetHuman的Intuit客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-pollack：Quicken support was incompetent, rude and probably, dishonest.
GetHuman：您能从11/29/17发生的事情中告诉我们其他人吗？
GetHuman-pollack：I called what had been listed as a support number for Quicken (***-***-****). The problem was that * weeks of data had disappeared in my Quicken file. "Martin", clearly not his real name, who spoke with a very heavy Asian accent, told me it would take ** - ** minutes to retrieve my data. After ** minutes, he told me it was lost, but that he'd call back the following morning at **am. He called at **am and after an hour, * months of my data disappeared. He wanted to import a year's worth of statements from my bank, which would have involved many, many hours for me to sort out, and I said, "NO! Don't do that." He tried to persuade me otherwise, upon which I said I wanted to speak with a supervisor. He became very defensive, said he was an expert, very well trained, etc. I thanked him for his help and insisted that I wanted to speak with a supervisor. He said that none was available, but he'd have one call me. It's been * days. No one has called. Another alarming part of this experience was that he asked me for my password to my Quicken and bank! I refused.*Desperate to retrieve my data, I contacted Apple Support. What a difference, both in competence and communication. They were able to retrieve my data, but a sign was superimposed over it saying that there was a "connectivity problem" and that I must contact Quicken to resolve it. I never want to contact Quicken again. Instead, I've hired someone to help me with this. The support I received from Quicken was incompetent, rude and, most likely, dishonest. Oh, yes, he also said he was going to charge me $**!!
GetHuman：让我们量化一下您与Intuit联系的经验。在1到5的范围内，如何轻松解决Intuit问题？
GetHuman-pollack：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-pollack：在沟通方面，我会给他们五分之三的five。
GetHuman：Intuit快速有效地解决问题的能力又如何呢？
GetHuman-pollack：为此，我要说出五分之二的five。
GetHuman：最后-对其他Intuit客户有何建议？
GetHuman-pollack：在一天中的早些时候或深夜给他们打电话。不要忘记Intuit可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-pollack在November 29, 2017发生的Intuit客户服务问题中得到了一些有用的反馈和措辞。