HughesNet: Initially, it was great* they'll do everything...
GetHuman用户~Shaheen来自November 23., 2017的HughesNet条客户评论
~Shaheen案的背景
GetHuman:~Shaheen-您能告诉我们其他HughesNet个客户何时提起诉讼吗?
~Shaheen:Yes I can。在November 14.上是morning。
GetHuman:您是否接触到HughesNet,如果可以,怎么做?
GetHuman:这些常见的HughesNet客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Shaheen 常见 HughesNet 问题的列表)
~Shaheen:“ Service problem”是我尝试使用to call的原因。
~Shaheen对HughesNet客户服务的评价
GetHuman:那么,您如何总结GetHuman的HughesNet客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Shaheen:Initially, it was great* they'll do everything to get you as a customer. Prompt, friendly, you're talking to actual Hughes net employees, etc. But when I called with a technical issue, I spoke to * different people that I assume aren't even in the country that are probably taking calls for ** other companies, and therefore don't actually have any specific information to give you. The *rd person I spoke with, Meil, I talked to for literally ** minutes- during that time, in which she was not only unhelpful but rude, I asked to speak to a manager AT LEAST ** times, and was constantly put off. She told me she could neither give me an estimate nor the direct information for the installer until I placed an order* when i asked her to change a time, she said it was impossible even though she'd just told me that I could cancel the order at any time. When I asked to cancel it, she said that was also impossible. When I finally insisted, the call was cut off (like it had been the first * times, as
GetHuman:让我们量化一下您与HughesNet联系的经验。在1到5的范围内,如何轻松解决HughesNet问题?
~Shaheen:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Shaheen:在沟通方面,我会给他们五分之三的two。
GetHuman:HughesNet快速有效地解决问题的能力又如何呢?
~Shaheen:为此,我要说出五分之二的one。
GetHuman:最后-对其他HughesNet客户有何建议?
~Shaheen:在一天中的早些时候或深夜给他们打电话。不要忘记HughesNet可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Shaheen在November 14., 2017发生的HughesNet客户服务问题中得到了一些有用的反馈和措辞。