GHI apparently does not want their customer ser...

GetHuman用户GetHuman-236742来自November 5th, 2017的GHI条客户评论

GetHuman-236742案的背景

GetHuman:GetHuman-236742-您能告诉我们其他GHI个客户何时提起诉讼吗?
GetHuman-236742:Yeah。在November 2nd上是middle of the night。
GetHuman:您是否接触到GHI,如果可以,怎么做?
GetHuman-236742:我使用了我在GetHuman GHI客户电话号码页面上找到的800-624-2414号码:GHI客户服务电话号码
GetHuman:这些常见的GHI客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 GetHuman-236742 常见 GHI 问题的列表)
GetHuman-236742:“ Overcharge/Strange charge”是我尝试使用to call的原因。

GetHuman-236742对GHI客户服务的评价

GetHuman:那么,您如何总结GetHuman的GHI客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
GetHuman-236742:GHI apparently does not want their customer service representatives to have the information to do their jobs, but instead think they can avoid being responsible to their beneficiaries by withhold information from their representatives or deliberately loosing it. Case is point is their failure to log in letters in their correspondence unit that were delivered over a month ago. Perhaps they haven't reponded yet, which could be considered reasonable, but typical failure to acknowledge receipt to a beneficiary a month after mailing is not an acceptable behavior. In addition, according to GHI, noone is allowed to ask "why" and expect a coherant answer that even agrees with what's stated in their "Certificate of Insurance".
GetHuman:让我们量化一下您与GHI联系的经验。在1到5的范围内,如何轻松解决GHI问题?
GetHuman-236742:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
GetHuman-236742:在沟通方面,我会给他们五分之三的five。
GetHuman:GHI快速有效地解决问题的能力又如何呢?
GetHuman-236742:为此,我要说出五分之二的five。
GetHuman:最后-对其他GHI客户有何建议?
GetHuman-236742:在一天中的早些时候或深夜给他们打电话。不要忘记GHI可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 GetHuman-236742在November 2nd, 2017发生的GHI客户服务问题中得到了一些有用的反馈和措辞。

GHI

4.00 of 5 stars | 10条评论

GetHuman-236742的GHI评论

寻求帮助的困难
3 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
4 5星

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