FedLoan Servicing: I spoke to a gentleman * weeks ago regarding my...
GetHuman用户~daisey311来自November 26th, 2017的FedLoan Servicing条客户评论
~daisey311案的背景
GetHuman：~daisey311-您能告诉我们其他FedLoan Servicing个客户何时提起诉讼吗？
~daisey311：Sure。在November 22nd上是morning。
GetHuman：您是否接触到FedLoan Servicing，如果可以，怎么做？
GetHuman：这些常见的FedLoan Servicing客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~daisey311 常见 FedLoan Servicing 问题的列表）
~daisey311：“ Change payment arrangement”是我尝试使用to call的原因。
~daisey311对FedLoan Servicing客户服务的评价
GetHuman：那么，您如何总结GetHuman的FedLoan Servicing客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~daisey311：I spoke to a gentleman * weeks ago regarding my income based repayment plan submission. he reassured me it would be processed on time and I would not be charged over $****. fast forward eight weeks later it was not processed in time and I was charged *** dollars more than I was supposed to. when I called to get reimbursement they refused and also said they do not record all conversations but only random conversations. I don't feel someone giving me bad information warrants my account being overdrawn. had he told me it wouldn't have been processed in time I simply would have asked for a forbearance. It is not a difficult process to do that. he reassured me I had nothing to worry about. Apparently I had a lot to worry about and they refused to help me.
GetHuman：让我们量化一下您与FedLoan Servicing联系的经验。在1到5的范围内，如何轻松解决FedLoan Servicing问题？
~daisey311：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~daisey311：在沟通方面，我会给他们五分之三的five。
GetHuman：FedLoan Servicing快速有效地解决问题的能力又如何呢？
~daisey311：为此，我要说出五分之二的two。
GetHuman：最后-对其他FedLoan Servicing客户有何建议？
~daisey311：在一天中的早些时候或深夜给他们打电话。不要忘记FedLoan Servicing可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~daisey311在November 22nd, 2017发生的FedLoan Servicing客户服务问题中得到了一些有用的反馈和措辞。