FTD.com: Ordered flowers for Valentines day, they didn't...
GetHuman用户~jameskdean来自November 3, 2017的FTD.com条客户评论
~jameskdean案的背景
GetHuman：~jameskdean-您能告诉我们其他FTD.com个客户何时提起诉讼吗？
~jameskdean：Yes。在Oktober 29上是morning。
GetHuman：您是否接触到FTD.com，如果可以，怎么做？
~jameskdean：我使用了我在GetHuman FTD.com客户电话号码页面上找到的800-736-3383号码：FTD.com客户服务电话号码 GetHuman：这些常见的FTD.com客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~jameskdean 常见 FTD.com 问题的列表）
~jameskdean：“ Returns”是我尝试使用to call的原因。
~jameskdean对FTD.com客户服务的评价
GetHuman：那么，您如何总结GetHuman的FTD.com客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~jameskdean：Ordered flowers for Valentines day, they didn't arrive. Sent an email on the site, no one called or emailed me. Just a promise to get back to me. Didn't happen. Sent a follow up, got a nice message to the tune of "You're flowers were delivered, so there won't be a refund." But there were no flowers and there was no refund! **Called the call center - got a rep in the Phillipines. They couldn't tell me anything-**Q: what is the headquarters number? *"I don't know sir" **Q:Do you work for FTD? *"I can't tell you who I work for sir" **Q:Which florist delivered the flowers? *"I can't tell you which florist delivered them sir" (because they weren't delivered). **Very irritating experience. They have overly automated this and depend on too much outsourcing. I ordered from them because I trusted them. Not anymore.
GetHuman：让我们量化一下您与FTD.com联系的经验。在1到5的范围内，如何轻松解决FTD.com问题？
~jameskdean：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~jameskdean：在沟通方面，我会给他们五分之三的five。
GetHuman：FTD.com快速有效地解决问题的能力又如何呢？
~jameskdean：为此，我要说出五分之二的three。
GetHuman：最后-对其他FTD.com客户有何建议？
~jameskdean：在一天中的早些时候或深夜给他们打电话。不要忘记FTD.com可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~jameskdean在Oktober 29, 2017发生的FTD.com客户服务问题中得到了一些有用的反馈和措辞。