Express Scripts: When I called to find out where my meds were (h...
GetHuman用户~Incompetent Company来自نوفمبر ٧، ٢٠١٧的Express Scripts条客户评论
~Incompetent Company案的背景
GetHuman：~Incompetent Company-您能告诉我们其他Express Scripts个客户何时提起诉讼吗？
~Incompetent Company：Sure。在نوفمبر ٥上是middle of the night。
GetHuman：您是否接触到Express Scripts，如果可以，怎么做？
GetHuman：这些常见的Express Scripts客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Incompetent Company 常见 Express Scripts 问题的列表）
~Incompetent Company：“ Make an order”是我尝试使用to call的原因。
~Incompetent Company对Express Scripts客户服务的评价
GetHuman：那么，您如何总结GetHuman的Express Scripts客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Incompetent Company：When I called to find out where my meds were (had already received an email * weeks prior that they were shipped), I was told to verify an address that I didn't know, that's where the meds were sent and the address they had on file. They had no record of our current address although we receive mail from them. I called insurance, even though I knew they'd tell me that they had our correct address on file. I call Express back to tell them they needed to get this worked out and that I needed my meds in * days. I was transferred to a "supervisor" because she couldn't authorize an overnight shipment and that the request for the meds from the pharmacy would take **-** hours (aren't they the pharmacy?!?!) She then said I'd have to call back in ** days to put in a request for a credit for the meds they sent to the wrong address. I had a horrible experience with the person I spoke with a month ago when I called to verify that they had received the rx from my doctor. VERY poor communicatio
GetHuman：让我们量化一下您与Express Scripts联系的经验。在1到5的范围内，如何轻松解决Express Scripts问题？
~Incompetent Company：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Incompetent Company：在沟通方面，我会给他们五分之三的one。
GetHuman：Express Scripts快速有效地解决问题的能力又如何呢？
~Incompetent Company：为此，我要说出五分之二的five。
GetHuman：最后-对其他Express Scripts客户有何建议？
~Incompetent Company：在一天中的早些时候或深夜给他们打电话。不要忘记Express Scripts可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Incompetent Company在نوفمبر ٥، ٢٠١٧发生的Express Scripts客户服务问题中得到了一些有用的反馈和措辞。