DirecTV: It took me four phone calls to get them to reve...
GetHuman用户~unhappy new customer来自October 29th, 2017的DirecTV条客户评论
~unhappy new customer案的背景
GetHuman:~unhappy new customer-您能告诉我们其他DirecTV个客户何时提起诉讼吗?
~unhappy new customer:Yup。在October 21st上是middle of the night。
GetHuman:您是否接触到DirecTV,如果可以,怎么做?
~unhappy new customer:我使用了我在GetHuman DirecTV客户电话号码页面上找到的800-531-5000号码:DirecTV客户服务电话号码 GetHuman:这些常见的DirecTV客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~unhappy new customer 常见 DirecTV 问题的列表)
~unhappy new customer:“ Returns”是我尝试使用to call的原因。
~unhappy new customer对DirecTV客户服务的评价
GetHuman:那么,您如何总结GetHuman的DirecTV客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~unhappy new customer:It took me four phone calls to get them to reverse a $* charge they assessed and charged to my credit card for "customer service call". Here's the deal with DirecTV - their phones reps are very pleasant and pretend they are giving you a credit, even going so far as to give you a bogus confirmation * and their name. But magically, the credit doesn't appear on your next bill, or the one after the next phone call. I finally got them to credit me the $* (and send an email confirmation) by threatening to report them to the CA Attorney General.
GetHuman:让我们量化一下您与DirecTV联系的经验。在1到5的范围内,如何轻松解决DirecTV问题?
~unhappy new customer:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~unhappy new customer:在沟通方面,我会给他们五分之三的two。
GetHuman:DirecTV快速有效地解决问题的能力又如何呢?
~unhappy new customer:为此,我要说出五分之二的five。
GetHuman:最后-对其他DirecTV客户有何建议?
~unhappy new customer:在一天中的早些时候或深夜给他们打电话。不要忘记DirecTV可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~unhappy new customer在October 21st, 2017发生的DirecTV客户服务问题中得到了一些有用的反馈和措辞。