Dell has really fallen off the wagon in regards...

GetHuman用户~Formel Dell Customer来自Oktober 29, 2017的Dell条客户评论

~Formel Dell Customer案的背景

GetHuman:~Formel Dell Customer-您能告诉我们其他Dell个客户何时提起诉讼吗?
~Formel Dell Customer:Sure。在Oktober 27上是morning。
GetHuman:您是否接触到Dell,如果可以,怎么做?
~Formel Dell Customer:我使用了我在GetHuman Dell客户电话号码页面上找到的800-847-4096号码:Dell客户服务电话号码
GetHuman:这些常见的Dell客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Formel Dell Customer 常见 Dell 问题的列表)
~Formel Dell Customer:“ Complaint”是我尝试使用to call的原因。

~Formel Dell Customer对Dell客户服务的评价

GetHuman:那么,您如何总结GetHuman的Dell客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Formel Dell Customer:Dell has really fallen off the wagon in regards to customer service. I recently placed an order with Dell for my small business for two laptop computers.**Upon arrival, one of the laptops had visible scratches all over the plastic shell, and the AC adapter did not work with the unit. My IT guy pointed this out to me when I had him come out to install the computer on the server. **It took over an hour and a half on hold to even get transferred to the right department (transferred ** times on the first call, and call time was over two hours. The result was getting disconnected with the dell rep and having to start all over.)**My business currently runs on Dell computers and server. This experience has permanently scared my impression of this company and will affect any further purchase of their products.
GetHuman:让我们量化一下您与Dell联系的经验。在1到5的范围内,如何轻松解决Dell问题?
~Formel Dell Customer:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Formel Dell Customer:在沟通方面,我会给他们五分之三的one。
GetHuman:Dell快速有效地解决问题的能力又如何呢?
~Formel Dell Customer:为此,我要说出五分之二的five。
GetHuman:最后-对其他Dell客户有何建议?
~Formel Dell Customer:在一天中的早些时候或深夜给他们打电话。不要忘记Dell可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Formel Dell Customer在Oktober 27, 2017发生的Dell客户服务问题中得到了一些有用的反馈和措辞。

Dell

2.00 of 5 stars | 41条评论

~Formel Dell Customer的Dell评论

寻求帮助的困难
1 5星
沟通质量
1 5星
及时和专业
5 5星
整体客户服务评分
2 5星

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