Comcast: Had a terrible experience trying to upgrade to...
GetHuman用户GetHuman-clarine来自November 29th, 2017的Comcast条客户评论
GetHuman-clarine案的背景
GetHuman：GetHuman-clarine-您能告诉我们其他Comcast个客户何时提起诉讼吗？
GetHuman-clarine：Yeah。在November 27th上是morning。
GetHuman：您是否接触到Comcast，如果可以，怎么做？
GetHuman-clarine：我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码：Comcast客户服务电话号码 GetHuman：这些常见的Comcast客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-clarine 常见 Comcast 问题的列表）
GetHuman-clarine：“ Pay bill”是我尝试使用to call的原因。
GetHuman-clarine对Comcast客户服务的评价
GetHuman：那么，您如何总结GetHuman的Comcast客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-clarine：Had a terrible experience trying to upgrade to an X*BOX. Called multiple times, was told that someone would call me back, then was transferred multiple times, then was told this could not be done, that I would have to visit the main branch on Sunset. Called the next day I called and place my order, but then it was cancelled due to tech shortage. Was rescheduled for the next day and was contacted that all the equipment was not avaliable, then i just gave up. Then I remembered the tech that came to have a service job which I remembered how professional and helpful he was. So I contacted him finally and he agreed to assist me. He came to my residence and he also was on the phone with customer service for over one and half hours trying to obtain a code so my box would function. He finally got through the right person that gave him the information that he needed. Honestly, if it wasn't for this tech, I was just about to cancel my entire membership. I have cable, TV, house phone and alarm with Comcast, but the experience was totally unacceptable. The lack of knowledge, the multiple calls and hours trying just to upgrade. * But due to this tech, I decided not to, just because of his willing to help and get the job done no matter what.*Thank you , Paul tech no. ****.
GetHuman：让我们量化一下您与Comcast联系的经验。在1到5的范围内，如何轻松解决Comcast问题？
GetHuman-clarine：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-clarine：在沟通方面，我会给他们五分之三的four。
GetHuman：Comcast快速有效地解决问题的能力又如何呢？
GetHuman-clarine：为此，我要说出五分之二的one。
GetHuman：最后-对其他Comcast客户有何建议？
GetHuman-clarine：在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-clarine在November 27th, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。