Contacted Comcast online to set up new service...
GetHuman用户GetHuman-whereth来自November 30, 2017的Comcast条客户评论
GetHuman-whereth案的背景
GetHuman：GetHuman-whereth-您能告诉我们其他Comcast个客户何时提起诉讼吗？
GetHuman-whereth：Yes I can。在November 22上是morning。
GetHuman：您是否接触到Comcast，如果可以，怎么做？
GetHuman-whereth：我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码：Comcast客户服务电话号码 GetHuman：这些常见的Comcast客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-whereth 常见 Comcast 问题的列表）
GetHuman-whereth：“ Update account information”是我尝试使用to call的原因。
GetHuman-whereth对Comcast客户服务的评价
GetHuman：那么，您如何总结GetHuman的Comcast客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-whereth：Contacted Comcast online to set up new service, was promised certain pkg and *** dollar gift card, C
GetHuman：您能从11/22/17发生的事情中告诉我们其他人吗？
GetHuman-whereth：Contacted Comcast online to set up new service, was promised certain pkg and *** dollar gift card, Comcast called back to say previous tenant had unpaid balance due of ***.** and i needed to bring in lease to prove I was not he. When arriving home got confirmation email from internet person I spoke with showing totally different figures than we agreed upon. Called Comcast told problem lease* conflicting figures said they would take care of it upon going into office with lease. Went in next morn with lease, told I didn’t need to come in with lease no problem existed, didn’t have any info of previous online set up which included a *** gift card. Set up new pkg which offered nothing like what I had set up before was more money no gift card. Got home and called up Comcast Loyalty Team got agent R:*, explained problem they set me up with better pkg half the price, said supervisor would send confirmation email. (Pkg was for new customers only X* Entertainment Pkg. consisted of *** blast mbs internet* hd premium channels* HBO* DVR box with voice remote for **.** I added for *.** additional HD box for b.room making it **.** plus tax) never got supervisor email. waited couple days in case they were busy called back got agent Ryan who said he would fix problem of no email confirmation internet speed of ** abs. Then transferred to supervisor Tina. Tina couldn’t do anything cuz pkg was no longer offered, couldn’t go back in time to fix agent R:* obvious misquote, let move forward offers me another pkg at ***.** ( I’ve now contacted Comcast five* six times various formats wasted my time going down with lease every time things were handled settled i have had to call back with new person stating they were going to fix n never did, each time I’ve had pkg changed wth different dollar amounts and nothing ever changes permanently it is a total bait n switch with every time dollars changing n pkg changing.**Supervisor left the conversation with “I am not going to go over it again with you, we re talking in circles, I can’t change the past we must go forward” The past agent R:* had me set up with a pkg that is no longer available, but when it was I signed up for it , n supervisor can’t go back and get it for me. That should not be my problem to deal with, it was available when i ordered it. The answer of I can’t go back n change the past is not an acceptable answer. I have been put under a bait n switch type of scam n it keeps changing the price upwards, changing the pkg n every time I call it is to be handled finally n it never is.**I was offered a no contract **.** pkg. that included a *** mbs internet* hd premium channel* HBO* dvr box with voice remote n I added on a hd box for b.room bringing the total to **.** plus tax. I am on social security and have a fixed income, it is not right to make me come down and show my lease when I didn’t have to, have to talk to Comcast six times to start service, have to write you to get things straight. This is bait* switch situation n it is not fair or right to put that upon people.***Michael S. Ruppenthal*** Howard Street apt. *****SF, Ca. *********.***.***********@***.com
GetHuman：让我们量化一下您与Comcast联系的经验。在1到5的范围内，如何轻松解决Comcast问题？
GetHuman-whereth：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-whereth：在沟通方面，我会给他们五分之三的four。
GetHuman：Comcast快速有效地解决问题的能力又如何呢？
GetHuman-whereth：为此，我要说出五分之二的five。
GetHuman：最后-对其他Comcast客户有何建议？
GetHuman-whereth：在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-whereth在November 22, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。