Barnes & Noble: Normally, Customer Service is very good to exce...
GetHuman用户~Storyteller来自November 24, 2017的Barnes & Noble条客户评论
~Storyteller案的背景
GetHuman：~Storyteller-您能告诉我们其他Barnes & Noble个客户何时提起诉讼吗？
~Storyteller：Yes I can。在November 19上是morning。
GetHuman：您是否接触到Barnes & Noble，如果可以，怎么做？
GetHuman：这些常见的Barnes & Noble客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Storyteller 常见 Barnes & Noble 问题的列表）
~Storyteller：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~Storyteller对Barnes & Noble客户服务的评价
GetHuman：那么，您如何总结GetHuman的Barnes & Noble客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Storyteller：Normally, Customer Service is very good to excellent. *But this time, when trying to regain missing books and magazines, after a nook reset, customer service was far less than helpful, not to mention just downright obstinate. *After my reset, at least ** books were lost and not recoverable... ALL were purchased from Barnes & Noble's site that were lost, and not recoverable. Their response... "We can not help you since you do not have proof you purchased them." This as he read to me from a list of my purchases going back to September **** from my account... **Also gone were back issues of magazines I had purchased, also the support was not helpful. **Again, let me stress that this is not the norm in their helpfulness, most times things go on without a hitch.. but this time, was one of the most exasperating experiences I have ever experienced with customer support. And I will have to rebuild my notes, book marks, and repurchase a number of books that I had readily kept for reference, and
GetHuman：让我们量化一下您与Barnes & Noble联系的经验。在1到5的范围内，如何轻松解决Barnes & Noble问题？
~Storyteller：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Storyteller：在沟通方面，我会给他们五分之三的five。
GetHuman：Barnes & Noble快速有效地解决问题的能力又如何呢？
~Storyteller：为此，我要说出五分之二的four。
GetHuman：最后-对其他Barnes & Noble客户有何建议？
~Storyteller：在一天中的早些时候或深夜给他们打电话。不要忘记Barnes & Noble可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Storyteller在November 19, 2017发生的Barnes & Noble客户服务问题中得到了一些有用的反馈和措辞。