Bank of New York Mellon: When finally answered my call went to a call ce...
GetHuman用户~Helen来自noviembre 18º, 2017的Bank of New York Mellon条客户评论
~Helen案的背景
GetHuman：~Helen-您能告诉我们其他Bank of New York Mellon个客户何时提起诉讼吗？
~Helen：Sure。在noviembre 12º上是evening。
GetHuman：您是否接触到Bank of New York Mellon，如果可以，怎么做？
GetHuman：这些常见的Bank of New York Mellon客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Helen 常见 Bank of New York Mellon 问题的列表）
~Helen：“ Setup an account”是我尝试使用to call的原因。
~Helen对Bank of New York Mellon客户服务的评价
GetHuman：那么，您如何总结GetHuman的Bank of New York Mellon客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Helen：When finally answered my call went to a call center in Manilla, I asked to speek to and american representatcie and was told it woudl take ** to ** hours because they could not transfer my call. I do not believe this to be the case since it woudl be the matter of them dialing a number to transfer my call. *I felt as though they were being uncooperative because of my request to speak to some one in the United States. *I my self find it offensive that we as Americans have to press one to speak to someone that speaks english and then get transferred to a foreign country.*I am American and want to speak to Americans in my country.*When my call gets directed to a foreign country, You can not understand half of what the person says that answers and have to repeatedly ask them to repeat themselves.*This only leads to frustration and no resolving of the problem called about in the first place.*To me this is extremely poor customer service from the Mellon Bank Corp.
GetHuman：让我们量化一下您与Bank of New York Mellon联系的经验。在1到5的范围内，如何轻松解决Bank of New York Mellon问题？
~Helen：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Helen：在沟通方面，我会给他们五分之三的four。
GetHuman：Bank of New York Mellon快速有效地解决问题的能力又如何呢？
~Helen：为此，我要说出五分之二的one。
GetHuman：最后-对其他Bank of New York Mellon客户有何建议？
~Helen：在一天中的早些时候或深夜给他们打电话。不要忘记Bank of New York Mellon可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Helen在noviembre 12º, 2017发生的Bank of New York Mellon客户服务问题中得到了一些有用的反馈和措辞。