Anthem Blue Cross & Blue Shield: I had to change the PCP on my plan, tried to do...
GetHuman用户~NativeMainer来自October 28th, 2017的Anthem Blue Cross & Blue Shield条客户评论
~NativeMainer案的背景
GetHuman：~NativeMainer-您能告诉我们其他Anthem Blue Cross & Blue Shield个客户何时提起诉讼吗？
~NativeMainer：Yeah。在October 23rd上是afternoon。
GetHuman：您是否接触到Anthem Blue Cross & Blue Shield，如果可以，怎么做？
GetHuman：这些常见的Anthem Blue Cross & Blue Shield客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~NativeMainer 常见 Anthem Blue Cross & Blue Shield 问题的列表）
~NativeMainer：“ Overcharge/Strange charge”是我尝试使用to call的原因。
~NativeMainer对Anthem Blue Cross & Blue Shield客户服务的评价
GetHuman：那么，您如何总结GetHuman的Anthem Blue Cross & Blue Shield客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~NativeMainer：I had to change the PCP on my plan, tried to do it online but the date wouldn't change to the date I was making the change. I needed the date so that my PCP could make a referral for me to an out-of-state specialist for breast cancer treatment. It took about a minute to get through the automated stuff to get to a live person. The rep was very understanding, listened to my situation, then spent time getting in touch with a person who could help, then getting the effective date changed in the system. I was put on hold several times during this process, but the rep checked back every few minutes with an update and asked if he could put me on hold each time. I was impressed with the experience.
GetHuman：让我们量化一下您与Anthem Blue Cross & Blue Shield联系的经验。在1到5的范围内，如何轻松解决Anthem Blue Cross & Blue Shield问题？
~NativeMainer：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~NativeMainer：在沟通方面，我会给他们五分之三的one。
GetHuman：Anthem Blue Cross & Blue Shield快速有效地解决问题的能力又如何呢？
~NativeMainer：为此，我要说出五分之二的five。
GetHuman：最后-对其他Anthem Blue Cross & Blue Shield客户有何建议？
~NativeMainer：在一天中的早些时候或深夜给他们打电话。不要忘记Anthem Blue Cross & Blue Shield可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~NativeMainer在October 23rd, 2017发生的Anthem Blue Cross & Blue Shield客户服务问题中得到了一些有用的反馈和措辞。