Got an e-mail from Amazon saying my account had...

GetHuman用户~gaaack来自Oktober 29., 2017的Amazon条客户评论

~gaaack案的背景

GetHuman:~gaaack-您能告诉我们其他Amazon个客户何时提起诉讼吗?
~gaaack:Yes I can。在Oktober 25.上是middle of the night。
GetHuman:您是否接触到Amazon,如果可以,怎么做?
~gaaack:我使用了我在GetHuman Amazon客户电话号码页面上找到的888-280-4331号码:Amazon客户服务电话号码
GetHuman:这些常见的Amazon客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~gaaack 常见 Amazon 问题的列表)
~gaaack:“ Hacked account”是我尝试使用to call的原因。

~gaaack对Amazon客户服务的评价

GetHuman:那么,您如何总结GetHuman的Amazon客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~gaaack:Got an e-mail from Amazon saying my account had been immediately closed due to "possible fradulent activity," which would scare the **** out of anyone, but then in follow-up e-mails they refused to tell me ANYTHING. Finally called the number with Gethuman (Thank you!) and got a person, who was very UNhelpful, said basically he could not tell me why they did it, only that they did it. Asked for a supervisor, was on hold for almost ** minutes, and then he told me that Amazon could not and would not tell me why or even when my account was accessed, what was done, etc., only that something MIGHT have been done and it would probably be best if I cancelled all my credit cards and e-mail accounts and changed all my passwords. Ummm, right, on your say so. I didn't know whether to laugh or cry at the end of the call, especially when he promised full cooperation with the police, if they got involved. WITH WHAT? I wanted to yell at him. Sheesh.
GetHuman:让我们量化一下您与Amazon联系的经验。在1到5的范围内,如何轻松解决Amazon问题?
~gaaack:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~gaaack:在沟通方面,我会给他们五分之三的two。
GetHuman:Amazon快速有效地解决问题的能力又如何呢?
~gaaack:为此,我要说出五分之二的five。
GetHuman:最后-对其他Amazon客户有何建议?
~gaaack:在一天中的早些时候或深夜给他们打电话。不要忘记Amazon可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~gaaack在Oktober 25., 2017发生的Amazon客户服务问题中得到了一些有用的反馈和措辞。

Amazon

4.14 of 5 stars | 1562条评论

~gaaack的Amazon评论

寻求帮助的困难
5 5星
沟通质量
2 5星
及时和专业
5 5星
整体客户服务评分
4 5星

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